Client Support & Office Administrator

Full Time

Wangaratta

Attractive Total Salary Package of $73,803 - $79,138

Beyond Housing is committed to the vision of ending homelessness and are driven by values of Advocacy, Fairness, Innovation, Quality and Collaboration to achieve this vision. If you are passionate and have experience working with vulnerable and disadvantaged people, then we could be the employer for you.

Beyond Housing is seeking a Client Support and Office Administrator to be the first point of contact at reception for clients and visitors, and ensure smooth day-to-day office operations. This role combines administrative support to Clients Services and Housing Services, communication management, and office organisation to maintain an efficient, professional, and welcoming environment.

This position is being offered as a Full Time, based in our Wangaratta office.

The Role

The Client Support & Office Administrator will work to:

• Welcome guests, ensuring a professional and friendly first impression
• Answer and direct incoming calls, take messages, and provide information.
• Manage general office communications including emails, mail distribution, and other correspondence.
• Manage appointment bookings, and rescheduling.
• Book client crisis accommodation
• Provide tenancy support and property maintenance support
• Provide general office administration

The Benefits

If you are seeking an employer that values a harmonious work/life balance, we could be the employer for you.

• Exercise during work hours. Up to two paid exercise breaks a week during your ordinary work hours.
• Health & wellbeing reimbursements. Claim up to $450.00 a year back for any health & wellbeing related expenses
• Employee Assistance Program providing independent, free, confidential support for you and members of your family
• Option to purchase additional leave
• Bonus Christmas Leave Day for all team members
• Up to 7 weeks paid parental leave for eligible employees
• Be a part of multidisciplinary and fun team environment in a modern workspace
• Ongoing training and professional development opportunities (including access to financial support and study)

Pay & Conditions

In return for your dedication, experience and professionalism, Beyond Housing offer:

• Attractive Total Salary Package of $73,803 - $79,138 (based on Social, Community, Home Care and Disability Services Industry Award 2010, Level 3)
• With the ability to maximise your take home pay with Salary Packaging - up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free

About You

To be successful in this role you will have the following:

• Experience in providing high quality customer service.
• Effective planning, prioritising, and organisational skills with the ability to work under pressure.
• Proficient in MS Suite (Word, Excel, PowerPoint, Outlook) and experience and ability to navigate other database management systems.
• Self-motivated with a proactive and collaborative style of working in a team environment.
• Strong organisational and time-management skills with attention to detail.
• Well-developed written and verbal communication skills.
• Ability to manage multiple tasks simultaneously and remain adaptable.
• Strong problem-solving skills and resourcefulness.
• Discreet in dealing with confidential information.
• Well developed communication and time management skills
• A current driver’s licence
• Experience within the social, housing or community sectors will be highly regarded.

Applications

For a copy of the Position Description please refer to our website Join Our Team - Beyond Housing

Applications close at 5pm Wednesday 26th March 2025. Any queries should be directed to the Human Resources Coordinator, Sarah Biggs on 02 6055 9000. To apply, please send your resume and cover letter to hr@Beyond Housing.org.au

The successful candidate must participate in a National Police Check and Working with Children Check as this role operates within a Child Safe organisation.

Aboriginal and Torres Strait Islander peoples and people of culturally diverse backgrounds are encouraged to apply.