Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today

Please find the job description below:

Job Title: Customer Service Operator

Location: Ballarat

The Role:

As a Customer Service Operator, you will play a crucial role in assisting customers within the telecommunications sector. You will handle a variety of inquiries, including upgrading their 3G network, troubleshoot mobile phone and wireless connection issues, and provide top-notch support. This role offers extensive paid training, hands-on experience, and the chance to learn from industry leaders.

Key Responsibilities:

• Respond to customer inquiries and troubleshoot technical issues.
• Assist with mobile and wireless connection problems.
• Apply technical knowledge to provide effective solutions.
• Maintain high standards of customer satisfaction and efficiency.
• Maintain high levels of record keeping

Requirements:

• Prior call centre and case management experience.
• High-level of communication skills (written and verbal).
• Enthusiasm for customer satisfaction
• Strong IT skills and ability to learn new applications.
• Problem-solving skills and the ability to manage challenging conversations.
• Availability to work 38 hours a week within 8 am - 8 pm (Monday - Friday) and 8 am - 6 pm (Saturday).

Reliable, consistent, and committed to high-quality results

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.