Administration Officer - Customer Experience & Collections

Location:Training at Footscray – Flexible working location after training (Footscray or Sunbury)
Contract Duration:3 months (38 hours per week)
Pay Rate:$32.25p/h + super

We are seeking a detail-oriented and proactive Administration Officer to support a collections team for a 3-month contract.
This role offers a great opportunity to work in a supportive environment. If you have strong customer service skills and are proficient in Microsoft Office and CRM systems, we want to hear from you.

Key Responsibilities:

-Inbox Management – Managing and responding to emails efficiently
-Invoice Reproduction – Preparing and sending current and historical invoices to customers
-Workflow Management – Action requests from the Self-Serve Portal, including outbound calls to set up payment arrangements
-Customer Support Applications – Processing customer support applications, including URGS (Utility Relief Grant Scheme) applications

Skills and Experience:

-Proficient in Microsoft Office (Outlook, Excel, Word) and Customer Relationship Management (CRM) software
-Strong customer service skills – Confident in handling customer interactions across all communication channels
-Excellent written and verbal communication
-Experience with Oracle or similar systems
-Background in water utilities, public sector, or regulated industries is highly desirable
-Banking or finance experience with an understanding of collections is highly advantageous

If you have a keen eye for detail, exceptional customer service skills, and thrive in a fast-paced environment — we want to hear from you!

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.