Some Background to the Company
Jason Windows is WA's premier manufacturer of aluminium windows and doors. Jason Windows employs around 300 employees at our award-winning office, showroom and state of the art factory in Welshpool, and our office in Bunbury. We are committed to setting ever increasing standards in product quality and innovation, meeting and exceeding our customer's expectations and delivering on time and in full.

Position Background
This is an opportunity for someone with administrative experience, who provides excellent customer service and is looking for an opportunity to gain experience with a team who has many years of combined experience. You will work in a team of 2 and report to the Sales Manager and be supported with full training. The Client Liaison Coordinators provide our Sales team with customer support and service by assisting them to manage customer requests in a timely and efficient manner.

Duties in this role can include:

• To provide administrative support for all members of the Sales Team by monitoring, filtering and responding to customer enquiries and delegating specific requests to the right areas of the business.
• Prepare and print all building plans for the External Sales team to quote.
• Support the on-demand needs of the External Sales Representatives as they arise.
• Provide professional services assistance for client meetings, internal conferences and showcasing’s for the Sales department.
• Enter scheduling requests
• Filter and review External Sales teams emails, delegate where necessary and take ownership of emails to action.
• Managing the sales incoming and outgoing customer information;
• Coordinating customer requests with other departments
• Providing administration support to the sales team for all non-related sales activities
• Coverage of reception breaks on particular allocated days.

Required Experience

• Experience within a customer focused role
• Excellent communication skills, both in person and over the phone
• An ability to handle enquiries maturely and to think on your feet and problem solve when dealing with service issues.
• Ability to handle difficult customers and situations.
• Strong organisational skills to ensure all customers enquiries are responded to in a timely manner.
• Computer skills including Outlook, Word and Excel

It would be considered an advantage for candidates to have:

• An appreciation for the work flow of service requests and a sales team environment
• Had previous experience within the building/construction industry

What you get in return

• A working environment that upholds our Company Core Values- Teamwork, Taking Responsibility, Trust and Total Commitment.
• Work-life balance
• Gain transferable skills - Industry, interpersonal and business skill development
• An open communication culture
• Free onsite car parking.
• 5 day per week full canteen.
• Vibrant social club
• Christmas holiday shutdown period
• EAP programme
• Casual dress Fridays

How to Apply:
Please submit your application including cover letter outlining your suitability for the role and a CV by clicking on the Apply button now.