About Us
Remote Pro is Australia’s leading home automation company, specialising in garage and gate automation. As a family-run business, we’ve built a reputation for innovation, reliability, and exceptional customer service. We’re looking for someone with hands-on industry experience who’s ready to transition from on-site installations to a dynamic office-based role where your skills can shine and grow.

About the Role
Are you a skilled installer of garage doors and motors looking for a change of pace? Imagine applying your technical expertise in a supportive, team-focused office environment. As our Technical Product Support Specialist, you’ll use your on-the-job knowledge to guide customers and technicians, troubleshoot issues, and provide expert advice – all while working regular hours in a comfortable, air-conditioned office.

This is a customer facing role and requires a genuine and attentive drive. Remote Pro is looking for someone who is tech-savvy, excels in a fast paced environment, showcasing exceptional problem-solving skills and a customer-first mindset. In this position, you'll interact directly with both end users and door technicians, providing both reactive and proactive product support. Your tasks include guiding customers through programming remotes, commissioning garage & gate operators, fault finding and installation advice across all major brands, as well as fostering their independence through effective user education.

What You’ll Do

• Share Your Expertise: Help customers and technicians troubleshoot, install, and program automation systems like remotes and motors.
• Solve Real Problems: Use your hands-on knowledge to fault-find and provide solutions for leading brands like ATA, B&D, BFT, Centsys, FAAC, Gliderol, Merlin, Nice and more.
• Be a Mentor: Educate customers on product use, fostering their independence and confidence.
• Enjoy Variety: Each day brings new challenges, from assisting technicians to guiding end users.

What You’ll Love About This Role
🏠Work-Life Balance: Enjoy Monday to Friday hours, 7 AM–3 PM, with no late nights or weekend work.
🤝Team Collaboration: Join a friendly, small team where your contributions are valued and recognised.
💡Use Your Knowledge Differently: Transition from fieldwork to an office role where you can apply your expertise in a new way.
🚗Comfortable Setup: Work in an air-conditioned office with free on-site parking.

What We’re Looking For

• Hands-On Experience: Background in garage door or motor installation is a must.
• Tech-Savvy: Ability to quickly understand product manuals and troubleshoot issues.
• Customer Focus: A calm, professional, and patient approach to customer support.
• Communication Skills: Strong verbal and written abilities to explain technical solutions clearly.
• Team Player: Eager to collaborate with a supportive office team and grow in a new environment.

Why Make the Switch to Remote Pro?
If you’ve been in the field installing doors and motors and are ready for a change, this is your chance to bring your skills indoors. Enjoy consistent hours, a supportive team, and the opportunity to make a meaningful impact in Australia’s leading home automation company.

Ready to Transition Your Career?
Apply now and take the first step toward a rewarding office-based role where your field experience will set you apart. Join the Remote Pro family today!