About Direct Care Assistance

Direct Care Assistance (DCA) is a trusted, NDIS-registered provider delivering person-centered disability support services across Melbourne and regional Victoria. With a strong focus on quality, compassion, and empowerment, we are committed to helping participants live with greater independence, dignity, and choice.

As we continue to grow, we’re looking for dedicated Support Coordinator to join our team and contribute to meaningful change in the lives of people living with disability.

About the Role

We are currently seeking an experienced and compassionate NDIS Support Coordinator to join our team. In this role, you’ll support participants to understand and implement their NDIS plans, connect with services, and work towards achieving their individual goals.

You’ll be instrumental in helping clients access the right supports, advocate for their needs, and navigate the NDIS system with confidence.

Key Responsibilities

• Develop and implement individualized support plans based on NDIS goals.
• Coordinate access to services including allied health, accommodation, employment, and community participation.
• Provide ongoing support and guidance to participants and their support network to ensure goals are achieved and services are delivered in line with their NDIS plan.
• Build strong relationships with participants and key stakeholders.
• Advocate for participants during plan reviews and service negotiations.
• Monitor participant progress and adjust plans as needed.
• Maintain accurate records, progress reports, and consistent communication with all parties.
• Work collaboratively with internal teams and external providers to deliver integrated support.
• Contribute to the continuous improvement of support coordination practices at DCA.

What We’re Looking For

• Minimum 2 years’ experience in support coordination or a similar role in the disability or community services sector.
• Deep understanding of the NDIS framework and plan implementation process.
• A solid understanding of quoting, budgeting, and financial procedures, with strong financial acumen.
• Excellent communication, organisation, and problem-solving skills.
• Ability to work independently and manage a diverse caseload.
• Relevant qualifications in social work, disability, or related fields.
• Current driver’s licence and access to a reliable vehicle.
• High level of empathy, professionalism, and cultural competency.

What We Offer

• Competitive salary + flexible work arrangements
• Access to company laptop, phone, mileage reimbursement
• Professional development and internal career progression pathways
• Supportive and values-driven team culture
• Wellness initiatives and staff recognition
• A chance to make a lasting impact on the lives of others

If you're ready to use your skills to empower others and make a real difference, we’d love to hear from you.