Goldfields Women's Health Care Centre (GWHCC) has expanded our offering with Goldfields Navigation Services – a dedicated initiative designed to connect individuals, families, and carers with the right support when they need it most.

Are you passionate about making a real difference in people's lives? Do you thrive in a role where you can provide guidance, connection, and advocacy? If so, we want to hear from you!

We’re looking for a Support Coordinator and Support Administrator to help individuals, families, and carers navigate the complexities of NDIS, mental health, aged care, and carer support.

These are casual positions (approx 18 hours per week), with the potential to grow as Goldfields Navigation Services expands. As a newly established service, we’re scaling up to meet community needs—so this role may evolve over time.

Let us know your availability, and we’ll work with you to create a schedule that fits.

We provide NDIS Level 1 & Level 2 Support Coordination, general service connection, information brokerage, and advocacy for those seeking assistance in mental health, aged care, and carer support across the Goldfields region.

Our Support Coordinator acts as the conduit between NDIS participants, information and service providers to empower participants to lead, and have control over their own lives

Sound good so far? Here’s a bit more about what your day to day will look like:

• Work collaboratively with participants to understand their NDIS plans and connect them to relevant services, supports, and service providers, ensuring a professional, proactive, and person-centred approach.
• Support participants in negotiating service agreements, setting up appointment bookings, and resolving barriers to access services in education, health, and justice.
• Provide capacity-building support to participants, enabling them to design and manage their supports while fostering independence and resilience.
• Prepare reports, correspondence, and feedback for internal and external stakeholders, including NDIS providers, government agencies, and other organisations.
• Assist participants in optimising their plans to ensure they get the most out of funded supports.

As the Support Administrator you will ensure the smooth and timely administration of NDIS agreements and billing, including process improvements where identified. Provide administration and project support the Support Coordinator's to empower participants to lead, and have control over their own lives.

Here’s a bit more about what your day to day will look like:

• Establishing and updating service bookings in line with service agreements and client plan data
• Ensure client plan amounts and bookings are accurately reflected in the relevant systems including expiry dates and plan usage milestones
• Provide ad-hoc activity reports to the Support Coordinator and CEO
• Ensure claims are complied with NDIS Guidelines and relevant regulations.

• Support the CEO and Support Coordinator's by undertaking administration tasks such as word processing, data entry, ordering and purchasing necessary stationery and equipment, mail management, filing and maintaining Centre’s facilities and equipment.
• Manage NDIS Portal and client Plan administration for the relevant clients including:
• Liaise with the Support Coordinator to process NDIS portal claims and billing

If this sounds like you, read on

As a not-for-profit we value your skills and experience, but what is most important to us is… you!, what you will bring to GWHCC and GNS that will enhance and add value to our team. We value professional, service orientated employees that can add a bit of vibrancy into our workplace. We are looking for someone who is looking for that “something more” out of their career, we are looking for passion and an opportunity to work within the community to deliver an important service.

To be successful in this position you will need to:

• Demonstrated understanding of needs of people with physical and intellectual disabilities, preferably within an NDIS environment.
• Knowledge of the sector or related sectors
• Well-developed organisational skills with the ability to work across a number of tasks simultaneously with excellent attention to detail
• Uphold the Centre values and reputation
• Demonstrated ability to work well in a team environment and the ability to achieve organisational and team values, goals and objectives
• A desire to be a part of a service that makes a genuine difference to people’s lives

In return we can offer a competitive hourly rate with the ability to increase your take home pay via salary packaging and a fun, friendly and supportive team environment and quality leadership.

To apply please upload your resume to our external HR Business Partner, The People & Culture Office. Applications close 5pm Friday 28 March 2025. Please do not contact GWHCC or GNS direct