About Us

We are an Australian-owned business with over 25 years of industry expertise. Specialising in shower repair services, our experienced team works closely with property owners, insurance companies, facility managers, strata firms, and real estate agencies. Our commitment to customer satisfaction drives us to deliver seamless, responsive service every time.

The Role

As our business grows, we’re looking for a proactive administrative superstar with a background in admin and customer service within a trade-based environment. This full-time, remote position offers the flexibility of working from home while supporting our expanding team. The ideal candidate is highly organised, capable of multitasking, and experienced in collaborating with tradespeople in a fast-paced setting.

Key Responsibilities

• Efficiently coordinate and schedule work for both sales consultants and tradespeople
• Respond to customer inquiries via phone and email in a timely manner
• Maintain accurate data records with strong attention to detail

What We’re Looking For

• Prior admin and customer service experience in a trade-based business
• Proficiency with SimPro is essential
• Exceptional organisational and prioritisation skills in a demanding workload
• Ability to multitask effectively in a fast-paced environment
• Excellent written and verbal communication skills
• Strong computer literacy across various software applications
• Familiarity with Sydney’s geographic areas is a plus

What We Offer

• Flexible working hours with the option to work from home
• A full-time role with the possibility of transitioning to full-time
• A supportive, dynamic team environment

Additional Information

• While this is a remote role, you will be required to attend 1–2 weeks of induction training in Sydney, so does suit a Sydney based candidate.
• Monthly in-person team meetings in Sydney are also mandatory.
• Ideally, candidates should have experience with SimPro job management; alternatively, job management or trade experience is essential.

Please submit your cover letter and resume through Seek if you meet the required criteria.

PERMANENT RESIDENTS ONLY – NO CALLS PLEASE