Position Overview: We are seeking a proactive and organized Sales Support Coordinator to join our team. This role is crucial in ensuring smooth day-to-day operations by managing orders, coordinating transport, supporting the sales team, and assisting with basic marketing tasks. The ideal candidate will have strong multitasking skills and a customer-focused mindset.

Key Responsibilities:

Order Management:

• Receive incoming orders via phone, email, and online platforms.
• Accurately process orders into the system, ensuring all details are correct.
• Prepare orders for dispatch and ensure all necessary paperwork is complete.

Logistics Coordination:

• Arrange and coordinate transport for timely delivery of orders.
• Maintain communication with drivers and delivery partners to track order status.
• Resolve any delivery issues or delays efficiently.

Invoicing & Payments:

• Generate and issue invoices promptly.
• Track outstanding payments and follow up with clients as needed.
• Process incoming payments and maintain accurate financial records.

Customer Support:

• Answer incoming calls and assist with customer inquiries.
• Forward calls to the appropriate team members when necessary.
• Provide basic product and service information to clients.

Sales Support:

• Assist the sales team by preparing quotes, handling paperwork, and maintaining client records.
• Support follow-up communications to ensure customer satisfaction.

Marketing Assistance:

• Support the marketing team with basic tasks such as updating social media accounts, preparing promotional materials, or coordinating campaigns.

General Administration:

• Maintain organized records of all transactions and communications.
• Assist with other administrative tasks as required.

Key Skills & Qualifications:

• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written.
• Experience in order processing, logistics coordination, or customer service is preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with CRM or ERP systems is advantageous.
• A proactive attitude with strong problem-solving skills.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary based on experience.
• Opportunity for career growth within Basroc.
• Supportive and dynamic work environment.