• Base salary from $148,488 to $174,739 (HEW Level 10) plus 17% employer's superannuation contribution and annual leave loading.
• Full time, fixed-term contract ending 31 December 2026
• Collaborative team with hybrid working arrangement

About the role

We are seeking an experienced Senior Project Manager to deliver projects within a student CRM (Salesforce) platform implementation Program. The role is an excellent opportunity to play a lead in a key Program in Macquarie University's digital transformation. You will report directly to the Program Manager, building and leading a project team to implement a new, consolidated, and secure student CRM platform that will allow effective connection to successfully support students throughout their education.

Digital Transformation is one of the six fundamental commitments of the Macquarie University Operating Plan: to embrace emerging technologies to better connect, engage, and collaborate. The core focus of the University's digital transformation strategy is enabling the objectives of Students First through five key focus areas, seeking to drive excellent experiences and outcomes in every dimension of students' interactions with the University.

The Student 360 Program will deliver a student CRM (Salesforce) platform that will realise our ambitions for end-to-end student engagement and service delivery, and allow the University to:

• Provide a unified, 360-degree view of each student that will enhance our ability to engage with them (including privacy protections and controls);
  
  
• Support the transformation of business processes, providing identification of opportunities for improved services to students and support service delivery;
  
  
• Enable context-specific services and personalisation to successfully support students throughout their journey;
  
  
• Provide a contemporary technology platform that can evolve with the changing needs and aspirations of the University and to truly connect with our students as individuals;
  
  
• Gain insights and analytics across the whole student journey, to provide better metrics and inform improvements of University services and experience; and
  
  
• Replace and decommission legacy systems.
  
  

You will support the Program Manager to deliver a priority Program within the Macquarie University digital transformation strategy. The Senior Project Manager role will be focused on the management of a multi-disciplinary team to ensure timely, appropriate and on budget delivery to support the Macquarie University digital transformation.

Please note that this is a fixed term contract ending 31 December 2026 based at Macquarie University, Wallumattagal Campus, North Ryde.

About You

You will be a self-starting individual with excellent work organisation, time management skills and, ability to work under pressure. You will have strong analytical skills, an eye for detail and be able to effectively communicate with clients and stakeholders at all levels. Your specific experience will include leading complex, large-scale, multi-disciplinary teams to deliver successful outcomes in a University or similar environment. You will enjoy working in a dynamic environment, applying a methodical and consultative approach in your work, and be motivated to deliver work outputs that are of a consistently high quality.

To Apply

To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet the selection criteria below:

• At least 5 years' experience leading complex projects.
  
  
• Previous experience delivering a CRM platform implementation, specifically Salesforce.
  
  
• Lead cross-functional analysis, technology, and change teams to achieve key program objectives within a portfolio.
  
  
• Work with stakeholders, including external vendors, IT Directors, Project Managers, Solution Architects, and other project staff to lead initiation, planning and execution of various projects.
  
  
• Be able to analyse any issue and provide necessary leadership to the team to find optimal solutions with regards to project management, solution analysis, change management, quality assurance, and architecture.
  
  
• Lead, coordinate, and drive the decision-making process for key delivery decisions.
  
  
• Ensure alignment of integrated project/program plans across functions and with team leadership.
  
  
• Track and communicate with key clients and stakeholders on roadmap execution status.
  
  
• Establish effective, accurate, appropriate, and timely communication within cross-functional teams to achieve key project objectives.
  
  
• Provide updates on key issues and progress to senior management, both within IT and the Business organisation.
  
  
• Proactively identify issues and provide general guidance to resolve project and team challenges.
  
  
• Develop practical solutions to achieve project productivity and quality goals and objectives.
  
  
• Provide input and general guidance to the team for presentations and updates to management and outside collaborators where applicable.

*This position will require pre-employment checks such as criminal record check and working rights check in Australia.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.

Why work at Macquarie

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability.

Our prime location, we are walking distance from Macquarie University Metro Station and Macquarie Shopping Centre. Not only are we close, take a look at our benefits on offer:

• 17% Superannuation
• Subsidised onsite parking options
• Flexible working options
• Training and professional development
• Onsite childcare facilities
• Discounted health insurance (Medibank)
• Onsite vacation care
• Employee Assistance Program
• Subsidised membership at the Sport & Aquatic Centre
• Onsite GP, imaging & physio clinics

Please note we reserve the right to progress or decline an application as well as close the advertisement prior to the stated closing date.