Despatch Co-Ordinator/Administrator
Mitre 10
Posted 15 days ago
THE OTHER HARDWARE STORE
We are not just your normal hardware store we are the other hardware store. Not only do we supply hardware & building products to the Retail & Trade sectors, but we also specialise in career development and growth throughout our network of 20 stores across QLD.
Because the grass isn’t just greener on the other side…it’s blue!
Job Description
The Despatch Co-Ordinator is responsible for effective operation of despatch functions. The role consists of customer service and liaison, run and delivery vehicle allocation, releasing orders, maintaining safety and quality standards and ensuring delivery in full and on time (DIFOT). The Despatch Co-Ordinator plays a pivotal role in maintaining a high standard delivery offer across the site. Reporting to the Site manager this role will be varied and require someone with great organisation skills your main responsibilities will centre around the communications to and from the logistics business to ensure our customer orders will be delivered in full on time.
The role
- Monitor and action all incoming emails
- Action delivery order callups
- Monitor and action Despatch emails.
- Communication and follow up with suppliers regarding stock and special-order deliveries and eta’s
- Customer delivery communication and confirmations via phone, email, or text
- Marking and filing of paperwork
- Communicate job information with internal truck drivers and hire transport operators
- Action and communicate backorders
- Upload jobs to POD system
- Assist with driver run setups and job allocations
- Assist with order releases & uploads through our truck tracking system
- Assist with logistics reporting
- Assist with DIFOT investigation and resolution
Ideally you will have or be
- Computer literate
- Excellent attention to detail
- Great communication skills
- Prior administration experience in multi-tasking
- Well-developed written and verbal skills
Benefits
- Career opportunities across the Sunshine Mitre 10 Group
- Significant staff discounts on offer
- Great employee benefits via health & wellbeing programs
- Be rewarded with a good work life balance
- Ongoing training to help grow & develop
About Mitre 10
We're the Mighty Helpful independent hardware store committed to giving you the best brands at great prices!
Mitre 10, is the second largest player in the Australian home improvement and hardware industry and Australia's only independent home improvement and hardware wholesaler to the industry.
Supported by the wholesaling part of the business, our network of over 400 Our stores have been providing millions of homeowners with solutions to their home improvement projects for over 50 years. We are part of local communities throughout the country with 70 percent of our stores located in regional Australia.
Each of our privately owned stores are committed to carefully selecting the right range of products that provides you with everything you need, and nothing you don't.
Some of our Mitre 10 stores specialise in Garden and/or Trade and have dedicated centres that offer a broader range of products and advice in these areas. In addition to garden care products, Garden Centres stock a great range of plants and within Trade Centres, you'll find an extensive range of timber and building supplies with the expert advice you need to get your job done.
Source: this is an extract from the company’s own website
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