General Manager | Happy Alley Rockdale - Sydney

About the Role:

Happy Alley Rockdale is seeking an experienced and dynamic General Manager to lead and oversee the operations of our iconic venue. This is an exciting opportunity for a seasoned professional to drive the business forward, inspire and drive a team of retail, digital and operational owners, and create exceptional experiences for our guests.

As General Manager, you will be responsible for overseeing the day-to-day operations, managing staff, driving retail, online, corporate and wholesale sales, executing events, and ensuring top-notch service standards. You will have the autonomy to shape the future of the venue, improve operational efficiency, and foster a positive, collaborative team culture. This is a unique opportunity for a passionate professional to come in and shape the best culture and systems that will make Happy Alley Rockdale the place to work!

Key Responsibilities:

• Lead, mentor, and inspire a diverse team to deliver exceptional service and operational excellence.
• Develop and implement strategies to optimise revenue, control costs, and boost profitability.
• Oversee event planning and execution, ensuring every event exceeds customer expectations.
• Build and maintain strong relationships with customers, stakeholders, and suppliers to drive business growth.
• Ensure compliance with health, safety, and regulatory requirements across all operations.
• Analyse venue performance metrics to identify opportunities for continuous improvement.
• Foster a positive team culture by encouraging collaboration, accountability, and growth.
• Create and implement innovative service standards to enhance the guest experience.

What We’re Looking For:

• 2+ years of senior management experience in hospitality, ideally within a similar environment.
• Proven ability to lead, motivate, and develop high-performing teams.
• Strong financial acumen, with experience in budget management, forecasting, and strategic planning.
• Expertise in event planning, customer management, and building long-term business relationships.
• A passion for creating unforgettable guest experiences while driving operational success.
• Agility and resourcefulness in a fast-paced, ever-evolving environment.

What’s on Offer:

• Competitive salary of $100,000 - $120,000 (dependent on experience) + super + employee perks.
• An exciting role with opportunities for career growth and development, continued training and support offered.
• A company culture that values innovation, creativity, and team collaboration.
• A dynamic and passionate team that works together to create an exceptional guest experience.
• Clear pathways for professional advancement within a thriving hospitality venue.