Administration/Receptionist (Healthcare) (Full-Time or Pro-Rata Part-Time) Reflection Psychology Group

Are you an experienced and enthusiastic professional with a passion for Healthcare?

Reflection Psychology Group (RPG) is a distinguished Private Practice Psychology Group located across two Melbourne locations, comprising of a dedicated team of Psychologists and Administrative staff. We are currently seeking an Experienced Administration/Receptionist to join our team, primarily based at our Camberwell and McKinnon locations.

Key Responsibilities:

• Bridging Role: Facilitating communication between Management/Administration, Practitioners, and Clients to maintain a cohesive team environment.
• Intake Duties: Managing new client enquiries and scheduling appointments for our Practitioners.
• Diary Management: Coordinating Practitioners' schedules and optimizing appointment bookings.
• Quality Assurance: Ensuring high satisfaction levels among Practitioners and Clients through effective system and process oversight.
• Accounts and Financial: Auditing Medicare and EAP invoices, monitoring reception operations related to accounts and billing, and supporting the Bookkeeper as needed.
• Reception Duties: Handling day-to-day reception tasks while managing senior administrative responsibilities.

Key Requirements:

• Minimum 3 years of receptionist experience in a Medical/Mental Health setting.
• Proficiency with diary management software (Halaxy preferred) and familiarity with Gmail/Microsoft Office Suite.
• Excellent interpersonal skills with the ability to engage professionally with team members and clients both in-person and over the phone.
• Strong attention to detail and effective time management skills.

Additional Information: This role offers a dynamic work environment within a supportive team, where initiative and lateral thinking are valued qualities.

If you possess the skills and experience required for this role and are eager to contribute to our positive team culture at RPG, please email your CV and Cover Letter, and any relevant information to Gary R. at [email protected].

Join us in making a difference in the lives of our clients and practitioners alike at Reflection Psychology Group.