HOTEL SERVICES MANAGER - Full Time Position includes overnight responsibilities.

Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia's top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.

Quest Epping is a 4.5 Star hotel located within the the vibrant Pacific Epping Shopping Complex. This gives visitors and staff direct access to over 240 specialty shops and restaurants.

Quest Epping has an exciting opportunity available for a Hotel Service Manager to oversee operations overnight.

The Role

Involves all aspects of front office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg. check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous customer service experience in a hospitality, travel or tourism environment is essential.

The successful applicant must be available to work shifts including overnight, weekends and public holidays, and have entitlements to work in Australia.

The Opportunity

The role presents a great opportunity to work at a beautiful property under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally and opportunities to participate in any number of events and learning and development activities.

Applications Close Friday 14th of April 2025.