Are you a dynamic, creative, and tech-savvy individual with a passion for improving processes and making a difference?

About Us:

The Autism Advisory and Support Service (AASS) is a leading Autism support service based in southwest Sydney, dedicated to providing comprehensive, innovative, and practical support through a multidisciplinary team of Therapists and Support Coordinators. We’re committed to delivering high-quality service while fostering a vibrant, energetic, and continuously improving culture for both our clients and staff. Join a team where your ideas and contributions are valued and where growth is always encouraged!

What We Offer:

• Generous NFP Salary Packaging (up to $15,900 per year)
• Friendly, family-oriented work environment
• Professional development and networking opportunities, including in-house training
• Free onsite parking

About the Role:

We’re looking for an enthusiastic NDIS Administration Officer to be the face of our vibrant team in Liverpool. As the first point of contact you will offer exceptional customer service and a welcoming environment. You will have an opportunity to bring fresh ideas, streamline workflows, and play a key role in enhancing our NDIS services.

As a key member of our team, you will take charge of a variety of administrative tasks, manage NDIS-related processes, and provide outstanding customer service. You'll also have the autonomy to shape the role in a supportive environment, giving you the opportunity to leave your mark on the way we operate.

Key Responsibilities:

• Serve as the first point of contact for clients and visitors, providing exceptional customer service, answering phone inquiries, managing the reception area, and responding to emails.
• Make and manage NDIS service bookings, prepare and reconcile schedules of supports (SOS), and explain NDIS concepts to clients with clarity and professionalism.
• Handle client inquiries, manage the intake process, and ensure accurate CRM entries for seamless service delivery.
• Schedule appointments, process payments, and manage client invoicing and billing inquiries with precision.
• Identify areas for improvement, automate manual processes, and enhance operational efficiency with innovative solutions.
• Ensure office maintenance, manage office supplies, and assist with general site operations to keep everything running smoothly.
• Provide consistent and high-quality service to clients, follow up on inquiries, and assist team members with ad hoc tasks as needed.
• Work closely with the Accounts team to ensure seamless office operations, providing support for pending tasks and follow-up actions.

About You:

We’re looking for someone who’s ready to take on a dynamic role and contribute to the ongoing success of the team. If you have:

• Strong communication and customer service skills.
• Experience in an administrative role working for a NDIS Provider.
• Understanding and experience using the NDIS Provider Portals.
• Experience preparing and reconciling NDIS schedules of supports (SOS), and a solid understanding of funding sources.
• Ability to explain NDIS basic concepts to clients, including the schedule of supports and cancellation policies.
• Proficiency with CRM software, Microsoft Office Suite, and general office equipment.
• Exceptional attention to detail, especially with appointments, cancellations, and payment processing.
• A collaborative and team-oriented attitude, ensuring smooth continuity of service.
• Must have an enthusiastic, positive and proactive approach to working with people on the autism spectrum and/or people living with a disability.
• Full working rights, a NDIS Worker Screening Check, Working With Children Check, a valid Australian Driver’s License, and access to a fully insured vehicle.

Desirable Attributes:

• Cultural understanding of the local community.
• Knowledge of human rights-based approaches and person-centred principles, including positive behaviour support and active support.

If you’re a proactive, highly organised individual with a passion for customer service and improving operational efficiency, we’d love to hear from you!

For more information please contact Hamdia Khan, People and Culture Manager on (02) 9601 2844 or to apply email your cover letter and resume to at [email protected].