Customer Engagement Officer

22.8 hours based in Stawell

15.2 hours based in Ararat

About the position

Grampians Community Health Reception and Administration ensures that all aspects of reception and administrative duties are performed in an effective, timely and professional manner to ensure the smooth running of the organisation.

The Customer Engagement Officer provides welcoming, professional and timely initial contact for all people accessing Grampians Community Health sites; supports Grampians Community Health staff to ensure the smooth operation of the organisation; and assists to facilitate the central intake system through identification of initial needs for people accessing Grampians Community Health programs and/or programs external to Grampians Community Health.

Skills and experience

• Qualifications and/or experience in administration.

How to Apply

Visit our website gch.org.au/get-involved/

Download a position description and the key selection criteria form

To be considered for an interview all applications must include:

• Fully completed key selection criteria form
• Current resume

Forward completed application to: [email protected]

Note: applications that do not complete the key selection criteria form will not be considered for interview

About Grampians Community Health

You can be more than part of your community – be someone making a difference for people in your community

• Situated in the heart of picturesque Grampians and Wimmera regions.
• Employ over 200 staff at three sites located at Stawell (main office), Horsham and Ararat.
• Provides a safe, inclusive and respectful environment that values culture, beliefs, values, gender identity and capacity.
• Our staff are empowering professional, inclusive, compassionate and courageous.

Employee Benefits

Salary Packaging

• Up to $15,900 to reduce taxation increase take home pay - includes personal expenses.
• Meal and entertainment expenses and venue hire.
• ATO Remote Housing Allowance (for eligible place of residence).
• Novated leasing.
• Relocation expenses.
• Portable devices.

Rewards Programs

• Blue Card Discount program for discounts on purchases.
• Commbank Workplace Banking Program for discounts and rewards.

Hybrid Working from Home

• Hybrid working conditions for certain (but not all) positions taking into consideration our clients’ needs.
• Laptop and mobile phone provided allowing you to remain connected.

Professional Development

• Support professional development to develop knowledge and skills staff to better meet the needs of our clients.
• Reimbursement of course fees for further qualifications (less tax component) for courses enrolled in after 6 months of employment.

Purchased Leave

• Up to 20 days additional leave in a financial year for eligible staff.

Clinical Supervision

• External professional clinical supervision
• Internal clinical supervision.

Employee Assistance Program

• Free confidential, professional assistance to staff members for personal or work-related issues and concerns.