Membership Sales Consultant/Customer Service and Reception

Fernwood Fitness Ascot Vale

Casual up to 20 hours . Opportunity for more with more experience in the role.

Attractive salary and sales incentives

Full training and support + free Fernwood membership

About Fernwood Fitness

At Fernwood we believe in a balanced lifestyle that includes an abundance of nourishment, exercise, wellness, good friends, and self-love.

We’re the leaders in women’s health and fitness and have been since 1989. From one small club in Bendigo, Victoria, we have grown to 70 clubs Australia-wide, plus in-club and online programs dedicated to empowering women to shine in all aspects of their lives.

Fernwood is the only health and fitness destination for Australian women, being the club of choice for 70,000 women across the country, and we want you on our team.

About the role

As our Membership Sales Consultant, you will be responsible for driving results, encouraging sales, nurturing leads and ensuring a strong team environment where the club and its members thrive.

You will also be the face of Fernwood Fitness Ascot Vale and create the perfect member experience for all those who engage with the club.

Your ambitious and passionate personality will contribute to our strong sense of community, and develop strong rapport with members, external partners and the wider Fernwood team.

As part of our Membership Service Team you will manage everything from new membership sign ups, front desk management and general administration to providing first-class customer service. You will also assist with all other aspects of club operations such as social media, club tours, member outreach, club presentation, administration, retail sales and general member engagement.

About you

You're a woman with a hands-on, positive, can-do attitude with great energy!

Availability of evenings until 7pm required across a 7 day roster, differing shifts including some Saturday mornings.

Skills & experience

Driven by achieving results for our members, themselves, and the company.

Excellent customer service skills and a high level of maturity.

Demonstrated ability to hit sales targets and KPI’s

Excellent phone, email and face to face conversation skills

Experience with face-to-face sales preferred.

Outstanding interpersonal skills and the ability to build strong relationships quickly.

Can drive enquiries in the local area and convert leads to meet targets.

Dynamic and creative sales skills; able to identify sales and marketing opportunities.

Fitness qualification highly regarded.

Culture

Fernwood Fitness is built around community. We provide the resources and tools for women to share, grow and take care of one another – and that includes our employees.

We regularly get together to celebrate, exercise, support each other and have a chat – we love a chat! There really is no health and fitness club like a Fernwood Fitness, and women know that.

Our community of members and health and fitness experts is only getting bigger, and we love it.

Benefits

Attractive salary and sales incentives – earning potential is uncapped!

Specialised training and support, and ongoing coaching.

Free club membership, access to the club to boost your healthy lifestyle, and discounted services.

Long-term career opportunities – internal promotions are encouraged within our network.

An empowering women’s-exclusive community where you can shine, recognition of your skills, and coaching for your new role.

How to apply

Ready to be part of our success at Fernwood Fitness?

Click APPLY now or contact Mary the Franchisee on [email protected] to discuss why this role is right for you.