About us

Mates4Mates is one of Australia’s leading veteran charities actively changing the lives of current and ex-serving Australian Defence Force members, and their families, impacted by service.

If you’re looking for a job where you genuinely enjoy coming to work each day and get to have a positive impact on the community, Mates4Mates is the place for you. We pride ourselves on creating a supportive, inclusive and safe workplace and our culture is built on a sense of purpose, collaboration, integrity and agility.

With a finger on the pulse of our culture, it’s important to us that we find the right people to join our like-minded team who share our passion of making a difference to the communities we serve.

When joining the Mates4Mates team, you’ll find that we promote a flexible work environment, with a range of wonderful benefits. We are an inclusive and diverse organisation ensuring we provide a safe place for veterans and their families to build connections and find mateship.

We are a collection of like-minded people who believe in our mission of working together towards an Australia where all members of the Australian Defence Force community are supported physically, psychologically and socially.
If you are driven by values, are motivated to help others and want to make a real difference to the lives of veterans and their families, then you will fit in perfectly. Our team members all share the common purpose of supporting veterans and their family members.

About the role

Reporting to the Regional Manager - South East Queensland, you will be located in our Sunshine Coast Veteran & Family Wellbeing Centre. You will work within a passionate team and be responsible for supporting service delivery programs and activities and positive relationships to ensure more veterans and their families can access services to meet their individual needs. This is a full time, 12-month fixed-term contract position covering maternity leave.

Key accountabilities of the role

• Actively engage with our veterans and their families to ensure they receive high levels of supportive engagement when accessing our services.
• Design and implement social and community connection activities as part of our holistic approach to positive health outcomes. This will include local and outreach activities such as walking or cycling groups, coffee groups, arts and craft programs etc.
• Ensure that social connection activities are actively promoted through various channels to our veterans and their families to encourage maximum participation.
• Represent Mates4Mates at external events to promote awareness of our holistic approach to veteran and family support and recovery.

Essential for success

• History of training and/or service in the ADF or a close connection; or demonstrated experience working with current or ex-service personnel in a similar role which has created a strong understanding of the issues facing our Mates and their families
• A love for the great outdoors and all things physical such as hiking, bike riding and other sports activities.
• High levels of self-awareness and ability to adjust your communication style to suit your audience
• Ability to maintain a calm and professional approach when supporting clients who may be experiencing mental and physical health issues
• Flexibility in approach to work when unplanned demands of client needs conflict with meeting deadlines
• Strong computer skills, including the use of web-based platforms and social media, to engage with your client group and undertake administration tasks relevant to the role
• Well-developed oral and written communication skills
• Before you commence, you will need a current Working with Children check valid for paid employment in your relevant state or territory of operation

Advantageous

• Previous experience delivering social or community support services
• Understanding of risk assessments and completion of relevant documentation and reporting
• Formal qualifications in providing peer support or community services or mental health services

What we offer

• A supportive and passionate culture with regular temperature checks across the organisation
• Competitive remuneration package and access to salary packaging
• Supportive management and team
• Leave entitlements including additional paid parental leave and gifted leave at the end of each year so you can enjoy the holiday season
• Participation in our Staff Wellbeing Program (i.e., virtual meditation and mindfulness sessions, building resilience workshops, and more)
• A suite of Workplace Health & Safety training workshops for all staff
• Access to Employee Assistance Program (EAP)
• Professional development opportunities
• Access to a ‘Benefits Hub’ which includes health and wellbeing benefits and discounts, financial advice, recipes, and more
• Opportunity to provide regular feedback through OfficeVibe platform

This is an exceptional opportunity to make a difference in the veteran community. If this opportunity excites you, apply now!

For further information or to request the position description for this role, please contact Jane Moloney or Ashleigh Ford at [email protected]