Our client is looking for a dynamic and strategic Key Accounts & Customer Solutions Manager to take ownership of a growing portfolio of key customers. This role is more than just account management—it’s about building strong, long-term relationships, driving new opportunities, and ensuring customers get the best possible solutions. You’ll be at the forefront of developing strategic partnerships, overseeing new product initiatives, and delivering measurable business growth.

Key responsibilities include:

• Managing and growing key customer accounts with a focus on retention and profitability
• Conducting in-depth business analysis to identify risks, opportunities, and areas for improvement
• Leading Quarterly Business Reviews (QBRs) and ensuring compliance with service agreements and performance targets
• Collaborating with internal teams to develop and execute new product and service opportunities
• Acting as the key link between customers and internal stakeholders to drive solutions and innovation
• Leading commercial planning, including rate reviews, sales reporting, and financial forecasting
• Supporting marketing initiatives, brand positioning, and customer engagement strategies
• Overseeing end-to-end project management for new product development and execution
• Championing continuous improvement in key account management and customer solutions
• Proactively identifying market trends and helping shape future business strategies

About You:

You’re not just an account manager—you’re a trusted advisor, problem solver, and strategic thinker. You thrive in a fast-paced environment, love tackling challenges head-on, and know how to turn business insights into action. If you’re passionate about customer solutions and have a knack for fostering strong partnerships, this role is for you.

The ideal candidate will have:

• Proven experience in Key Account Management or Customer Solutions roles
• A strategic mindset with a proactive, results-driven approach
• Exceptional communication and relationship-building skills
• A natural ability to influence and collaborate with stakeholders at all levels
• Strong commercial acumen, with experience in financial planning and business analysis
• A passion for identifying and executing new product and market opportunities
• Confidence in delivering high-impact presentations and leading customer reviews
• A customer-first mindset with the ability to navigate complex negotiations
• A hands-on attitude, willing to get involved in both strategy and execution
• A drive to innovate, challenge the status quo, and continuously improve

If you feel you could be the right fit for this role, please apply via the link or send us and email at [email protected] for more information. If you’re looking for a different role within our specialties and wish to engage our services, we’d love to hear from you.

If you wish to discuss this role confidentially or other roles that we are currently recruiting for, please contact Mel at [email protected] or visit www.paceappointments.com.au. Note all applications will be treated with the strictest confidence.

Pace (VIC) Pty Ltd are the experts when it comes to our four specialties: Manufacturing & Technical Operations, Procurement, Sales & Customer Service and Supply Chain & Logistics. Founded in 1990, we have over 30 years of proven success in placing candidates in exciting and relevant roles. Our team is dedicated to working with forward-thinking and inclusive workplaces to find them top talent.