Senior Receptionist (2IC) Position:

Overview of the Position

Work with the Practice Manager and Local Partner to coordinate and lead the whole practice team
to:
 deliver an amazing workplace for doctors /specialists/allied health partners and staff
 provide an exceptional standard of care to our patients
 ensure the smooth and efficient functioning of the practice through the implementation
of evolving quality systems, frameworks and processes.

Duties& Accountabilities:

Train reception team members to perform both general and
key functions according to their strengths so that the team as
a group can perform all operational aspects of the clinic.
● Ensure all mandatory training and compliance activities are
completed on time
● Responsible to cultivate a positive team culture throughout
the whole clinic
● Coordinate and complete the onboarding and
induction/orientation of registrars, doctors and allied health
practitioners, ensuring adherence to the latest process and be
the primary point of contact for all doctor/registrar/staff
queries and complaints
● Change leader who helps the clinic/team evolve with the
Myhealth Medical Group in implementing new systems,
frameworks, and technologies

Casual Receptionist Position:

Overview of the Position
To ensure smooth and efficient functioning of the practice and provide an exceptional standard of care to
our doctors and patients.
Reports to: Practice Manager

Principal Duties & Accountabilities
• Provide excellent customer service to doctors and patients
• Work and perform tasks according to established routines, methods and procedures
required for the day to day operation of the clinic
• In collaboration with the reception team ensure that the all task on the daily checklist are
completed and take responsibility for the accurate completion of task assigned by the
practice manager
• Adhere to policies and procedures regarding clinical results and patient recalls
• Able to triage patients requiring urgent care and deal with emergencies in accordance to set
procedures
• Perform general housekeeping and tidying
• Maintains strict compliance with confidentiality policy
• Perform other tasks and duties as provided by Practice Manager and Practice Principal