About the role

As the Front of House Supervisor at Bar Lourinha', you will be responsible for leading and overseeing the front of house team, ensuring exceptional customer service and a seamless dining experience for all guests. This full-time role is based in our vibrant Melbourne CBD location, where you will play a pivotal part in the continued success of our award-winning restaurant.

What you'll be doing

• Manage and participate in the daily operations of the front of house team, including overlooking the section waiters, run and maintain overall restaurant service sections and bar.
• Ensure efficient and friendly service, maintaining high standards of customer care
• Coordinate staff schedules, assignments, and training to optimise team performance
• Handle customer inquiries, reservations, and complaints with professionalism and tact
• Assist in inventory management and stock control
• Contribute to the development and implementation of front of house policies and procedures
• Collaborate with the kitchen team to ensure seamless food and beverage service
• Lead by example, demonstrating exceptional hospitality skills and a commitment to creating a positive work environment
• Oversee and assistant in managing Private Dining events at Bar Lourinhã.

What we're looking for

• Minimum 3 years' experience in a similar front of house supervisory role within the hospitality industry
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Excellent customer service orientation and conflict resolution abilities
• Solid understanding of Mediterranean food and beverage operations, including inventory management and cost control
• Proficient in using POS systems and other hospitality-related technology
• Flexible and adaptable, with the ability to work effectively in a fast-paced environment
• Exceptional communication and interpersonal skills
• Passion for the hospitality industry and a commitment to delivering an outstanding guest experience

What we offer

At Bar Lourinha', we value our team and strive to create a supportive and rewarding work environment. In addition to a competitive salary, you will have access to ongoing training and development opportunities, discounts on food and beverages, and a range of lifestyle benefits to support your wellbeing. We are an equal opportunity employer and encourage applications from individuals of all backgrounds.

About us

Bar Lourinha' is a renowned Melbourne restaurant that has been serving up exceptional Mediterranean & Iberian-inspired cuisine and hospitality for nearly over two decades. Our commitment to quality, creativity, and sustainability has earned us numerous accolades, including being named one of the city's top dining destinations. We are passionate about creating a warm, inviting atmosphere where our guests can enjoy the best of Melbourne's vibrant food and drink culture.

If you're excited about the prospect of joining our front of house team of professionals and contributing to the continued success of Bar Lourinha', we encourage you to apply now!