Front of House Manager

Lead a Front-of-House Team That Delivers Exceptional Service!

Are you a hospitality professional with a passion for delivering exceptional customer service? We’re looking for a Front of House Manager to lead our team and ensure that every guest enjoys a memorable experience at Vikings.

What You’ll Be Doing

As the Front of House Manager, you’ll oversee all front-of-house operations, ensuring seamless service and guest satisfaction. Your day-to-day responsibilities will include:

Leadership & Team Development

• Lead, mentor, and inspire a team of wait staff to deliver outstanding service.
• Provide training and coaching to maintain high customer service standards.
• Foster a positive and motivated team environment.

Customer Experience & Operations

• Manage function and restaurant bookings to ensure smooth and efficient service.
• Work closely with the kitchen team to uphold high food quality standards and timely service.
• Oversee daily floor operations, ensuring guests have an exceptional dining experience.

Sales & Business Performance

• Identify opportunities to enhance guest experiences and drive repeat business.
• Support the development of sales strategies to maximize restaurant performance.
• Ensure efficient scheduling and staffing levels to optimize operations.

What You’ll Bring

We’re looking for someone with:

Experience: Previous experience in a supervisory role within hospitality.

Communication Skills: Strong ability to engage with guests and team members.

Organisational Ability: Excellent planning, time management, and problem-solving skills.

Leadership Drive: A passion for team motivation and achieving service excellence.

Sales Experience: Experience in sales or upselling is desirable but not essential.

Adaptability: Ability to manage both the bigger picture and daily restaurant operations.

Flexibility: Availability to work a rotating 7-day roster.

Why You’ll Love Working With Us

At Vikings, we’re passionate about supporting our people and creating an environment where they can grow. When you join us, you’ll enjoy:

• Supportive Team Culture: Be part of a collaborative HR team that values fresh ideas.
• Opportunities to Grow: Access professional development programs and leadership pathways.
• Meaningful Work: Your role will contribute directly to our people and the wider community.
• Great Perks: Enjoy discounted gym memberships, affordable staff meals, free onsite parking, and access to our Employee Assistance Program (EAP).

Why Vikings?

Since 1979, Vikings has been a cornerstone of the community. With five vibrant clubs and a university bar, we’re all about creating spaces where people come together to connect, celebrate, and thrive. Join an organisation that’s proud of its people, passionate about its purpose, and committed to making a difference.

Ready to Join Us?

If you’re looking for a leadership role where you can grow, contribute, and make a real impact, we’d love to hear from you.

Catch you there.

The successful applicant will need Australian working rights and will be subject to a National Police History Check.

We are an equal opportunity employer and are committed to fostering diversity and inclusion in the workplace.