Job description

Bannister In Home Care is seeking to fill a full-time position for our northern Gold Coast to the Sunshine Coast operation in a Care Co-ordination role. This role is suited to someone looking for responsibility and a challenge. You will be managing relationships and enabling the preferences of 50+ clients (Aged, with varied ability, NDIS, private clients) and interacting with administration support and front line care staff.

About Us
Bannister In Home Care was established in 2013 as part of family business that had provided training to workers in the Aged Care and Community Services sector since 2006. In 2017 we were approved as a provider of Home Care Packages and NDIS supports.

We are big enough to know how to provide the best quality services to our clients while retaining the personal touch of a family run business.

We provide in home care services to people in the Northern Rivers, Gold Coast and Brisbane communities:

• Anyone needing support in their home
• Home Care Package consumers
• NDIS participants
• Rehabilitating from injury
• Family or carers of any of the above needing some respite

Role Description

You will be a part of our growing South East Queensland office who are responsible for service delivery and administration.

The primary function of this role is to meet with potential clients and their families as they look to access support at home. As clients come on board you are expected to build positive relationships with them while routinely assessing their needs and goals, providing information and choices on what can be accessed and explaining funding options.

Your responsibilities will include, but not limited to:

• Case managing our current Home Care Package, NDIS, private and insurance clients
• Onboarding new Home Care Package, NDIS, private and insurance clients
• Communicating regularly with clients, family members and advocates
• Assessing client’s needs, developing care plans to meet their goals and completing risk assessments
• Following up on client’s clinical issues, hazards and incidents
• Collaborate with clients, support workers, GPs, families, allied health professionals and other relevant parties
• Managing client budgets providing information and education to clients, families and advocates about available services including government funded services.
• Preparing reports and submissions for support plan reviews for home care package upgrades.
• Working with clients to promote independence and reablement.
• Approve appropriate client requests.
• Working collaboratively within BIHC to ensure continuous improvement.
• Market the business to community and client organisations to promote business growth
• Create and manage relationships with key stakeholders in the industry
• Monitoring of compliance requirements
• Uphold WHS policies and procedures and legislative requirements by engaging in safe work practices and identifying and reporting hazards and incidents
• Meet on a regular basis with the operations team to provide reports on achievement of KPIs and budget
• Provide feedback to Service Manager to identify staff needs and positive achievements and further program development

Personal Attributes

• Reliability
• Self-motivated
• Ability to think critically and sometimes out of the box problem solving
• Fast learner
• Great time management skills
• Resiliance

Qualifications and Experience

• RN or EN experience highly regarded
• Certificate IV or higher in relevant Aged Care, Disability or similar qualification
• Minimum 2 years experience working in the Aged Care or Disability sector
• Minimum 2 years experience in team leadership/management positions

Essential Criteria

• Relevant case management experience supporting clients in the community
• Have a sound knowledge of Aged Care Quality Standards
• Have a sound knowledge of Home Care Package Program (HCP) Operational Guidelines
• Have a sound knowledge of National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission Practice Standards
• Excellent communication, time management & problem-solving skills
• Ability to work autonomously and efficiently manage your time
• Attention to detail
• A contemporary, customer service focused approach
• Current NDIS Worker Screening card
• Strong computer skills
• Drivers license & own reliable vehicle (company vehicle supplied after probationary period)
• Current flu vaccination (or willingness to get)
• Current COVID vaccinations
• Full working rights in Australia

Work environment

Care Coordinators are expected to travel between our office in Tweed Heads, client homes/meeting sites. Must be able to drive anywhere on the Gold Coast to the Sunshine Coast regions.

We are seeking a person with a passion for community care, has empathy and leadership qualities. If this sounds like you, please apply with your resume and a cover letter and we will contact successful applicants for further discussion.