About us:

Located in Carlton North, Doctors on Nicholson is a multidisciplinary private practice dedicated to providing exceptional care for patients in the community. We are looking for a permanent/part time Senior Medical Receptionist to join our diverse medical clinic. Doctors on Nicholson takes a holistic and personalised approach to supporting patients to attain their optimal health and well-being.

Trust, compassion, and patient care are our priorities, and we pride ourselves on building a welcoming and supportive environment for all our patients. In this role you will be an integral part of the administration team, playing a key role in ensuring smooth and efficient operations in conjunction with the Practice Manager.

Key Responsibilities:

• Greeting patients and visitors, ensuring they have positive and caring experience during their visit
• Scheduling appointments and managing the appointment calendar efficiently
• Answering phone calls, addressing patient inquiries, and providing information with kindness, patience, and professionalism
• Updating patient records accurately and maintaining confidentiality
• Assisting physicians and other healthcare providers with administrative tasks
• Processing payments, Medicare claiming/reconciliation and handling billing inquiries
• Ensuring the reception area is organised, clean, and conducive to a positive patient experience
• Maintain and coordinate the patient recall system
• Order clinic supplies and maintain optimal stock levels
• Oversee the debtor list and manage outstanding accounts
• Manage insurance and third-party requests
• Complete and reconcile end of day banking batches
• In conjunction with the Practice Manager manage and coordinate administration staff rostering

Essential Criteria

• Experience working in a GP or specialist health care setting
• Experience with Best Practice software
• Have exceptional communication skills with patients, staff, and providers, ensuring everyone feels heard and valued
• Excellent telephone manners and proven computer skills
• Ability to protect patient privacy and confidentiality
• Prioritise workflow and time management effectively
• Have a genuine desire to help people and take pride in being part of a team that strives to make a difference in patient lives
• Ability to work cohesively in a team environment and independently

Desired Criteria

• Previous experience in a similar role
• Certificate III or higher in Medical Administration or Business Administration
• An understanding of Medicare billing and reconciliation
• Roster management

Benefits:

• Opportunities for professional development and growth
• Supportive and collaborative team environment
• Contribution to improving the health and well-being of our community

If you’re ready to be part of a team that’s making a difference in the community, we would love to hear from you.

Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team at Doctors on Nicholson.