Senior Medical Receptionist
Doctors On Nicholson
Posted 2 days ago
About us:
Located in Carlton North, Doctors on Nicholson is a multidisciplinary private practice dedicated to providing exceptional care for patients in the community. We are looking for a permanent/part time Senior Medical Receptionist to join our diverse medical clinic. Doctors on Nicholson takes a holistic and personalised approach to supporting patients to attain their optimal health and well-being.
Trust, compassion, and patient care are our priorities, and we pride ourselves on building a welcoming and supportive environment for all our patients. In this role you will be an integral part of the administration team, playing a key role in ensuring smooth and efficient operations in conjunction with the Practice Manager.
Key Responsibilities:
- Greeting patients and visitors, ensuring they have positive and caring experience during their visit
- Scheduling appointments and managing the appointment calendar efficiently
- Answering phone calls, addressing patient inquiries, and providing information with kindness, patience, and professionalism
- Updating patient records accurately and maintaining confidentiality
- Assisting physicians and other healthcare providers with administrative tasks
- Processing payments, Medicare claiming/reconciliation and handling billing inquiries
- Ensuring the reception area is organised, clean, and conducive to a positive patient experience
- Maintain and coordinate the patient recall system
- Order clinic supplies and maintain optimal stock levels
- Oversee the debtor list and manage outstanding accounts
- Manage insurance and third-party requests
- Complete and reconcile end of day banking batches
- In conjunction with the Practice Manager manage and coordinate administration staff rostering
Essential Criteria
- Experience working in a GP or specialist health care setting
- Experience with Best Practice software
- Have exceptional communication skills with patients, staff, and providers, ensuring everyone feels heard and valued
- Excellent telephone manners and proven computer skills
- Ability to protect patient privacy and confidentiality
- Prioritise workflow and time management effectively
- Have a genuine desire to help people and take pride in being part of a team that strives to make a difference in patient lives
- Ability to work cohesively in a team environment and independently
Desired Criteria
- Previous experience in a similar role
- Certificate III or higher in Medical Administration or Business Administration
- An understanding of Medicare billing and reconciliation
- Roster management
Benefits:
- Opportunities for professional development and growth
- Supportive and collaborative team environment
- Contribution to improving the health and well-being of our community
If you’re ready to be part of a team that’s making a difference in the community, we would love to hear from you.
Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team at Doctors on Nicholson.
About Doctors On Nicholson
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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