We are seeking a skilled and customer-focused IT Support Officer to provide frontline technical support for Council staff. This role involves diagnosing and resolving hardware and software issues, managing support tickets, and delivering excellent customer service. You will communicate technical information to non-technical users, provide remote assistance, and contribute to the maintenance of a knowledge base. The position also involves documenting troubleshooting processes, collaborating with IT teams to resolve complex issues, and ensuring adherence to security best practices. If you have strong problem-solving skills and a passion for IT support, we’d love to hear from you.

About the role:

• Provide frontline technical support to Council staff, diagnosing and resolving hardware and software issues.
• Manage support tickets, prioritising and tracking requests to ensure timely resolution.
• Communicate technical information effectively to non-technical users, both verbally and in writing.
• Provide remote assistance and contribute to a knowledge base of common issues and solutions.
• Collaborate with IT teams to resolve complex issues and ensure adherence to security best practices.

What's on offer:

• a base salary ranging from $72,400 per annum with competency-based increments up to $85,001 per annum, plus 11.5% super
• 70 hour, 9 day fortnight
• training and development opportunities
• flexible work options for a healthy work/life balance
• generous employment conditions (we have too many to list - click here for more).

We are seeking:

• Certificate IV or Associate Diploma in Information Technology or equivalent demonstrated competence.
• Strong problem-solving skills with the ability to gather and analyse information to resolve technical hardware and software issues.
• Excellent interpersonal and customer service skills, with the ability to work effectively with staff and external personnel at all levels.
• Highly developed organisational skills, including the ability to manage priorities, plan work effectively, and document critical events.
• Strong oral and written communication skills, with the ability to collaborate as a team member and contribute positively to workplace outcomes.

About us:

• Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
• The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.
• Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles. We provide workplace adjustments for people with disability, and access to flexible work options.
• Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government.

Where it's located:

This position is based in Murwillumbah, and can be directed to work from any Council work site.

Position closes:

Friday 28 March at 12 noon sharp (NSW time). Late applications will not be permitted.

SK97188A