Customer Engagement Analyst 1830

• Advancing your career will advance our community too!
• Full time, 17- month fixed term contract based in Leederville.
• Salary of $ 115,561 plus Super & Benefits

About the role

This role will be reporting to the Lead – Key Customer Engagement, the objective of this position is to support, monitor and analyse the Corporation’s performance with respect to Key Customer and Stakeholder relationship management to provide excellent customer service and ensure relationships with key customers and stakeholders are established and maintained throughout the State.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Two well-being days each year to do whatever you need to do to feel good.
• Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.

Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

• Support delivery of the Corporation’s customer engagement framework, delivering planning processes, setting, and tracking of business KPIs and leading internal engagement.
• Deliver analytical reporting to core business groups on performance outcomes against business KPIs.
• Manage administration of corporate systems, such as Customer Stakeholder Management (Salesforce), providing data management, process management, system advocacy, user support and training.
• Contribute to strategic projects to improve business outcomes and processes and system changes that deliver improved service offerings for internal and external stakeholders.
• Drive continuous improvement in meeting internal and external stakeholder needs, providing innovative approaches to value-added analysis and reporting solutions.

Your skills & experience:

• Degree level qualification or substantial experience in a relevant discipline (e.g. business management, communications, Information Technology, data analytics)
• Proficiency in data analysis, statistical methods, and data visualization tools from multiple sources (e.g., Excel, Power Query, SQL, Business Warehouse and Power BI).
• Ability to interpret complex data sets, identify trends, and provide actionable insights.
• Considerable experience in data analysis and reporting.
• Demonstrated knowledge of business analysis techniques and methodologies for driving and implementing process improvement
• Demonstrated ability to develop internal working relationships to support delivery of business programs, process improvement and change management.
• Knowledge and experience in the use of Salesforce customer relationship management (CRM) platform is highly desirable.

Ready to thrive as you shape WA’s water future? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

Applications close 30th March.

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at [email protected] or 9420 2000.

To read our diversity and inclusion statement, please visit our website