Customer Research & Insights Analyst 1817

• Thrive in your career as you shape WA’s water future.
• 12-month fixed term contract, Based in Leederville with flexible working.
• Salary of $115,561 plus Super & Benefits

We all have a connection to water

As the world’s largest utility by land mass, we deliver essential water services to Western Australians across 2.6 million square kilometres. We strive to work harmoniously with both nature and our communities to conserve our state’s most valuable resource – for today, and for generations to come. That’s why we are looking for people who are inspired to find better solutions, so together we can shape WA’s water future.

Benefits to support real life balance:

• Real flexibility with options to work from home, flexible work hours.
• Two well-being days each year to do whatever you need to do to feel good.
• Access to long service leave pro rata after 3 years of service.
• Generous co-contribution superannuation up to 13%
• Purchase additional leave of up to 4 weeks.
• Work flexibly alongside collaborators, innovators, thinkers, and doers to make a difference to lives all over WA.
• You'll get the opportunity to carve a career path as diverse as the different backgrounds, experiences, and perspectives of a team of more than 4000 solution seekers.

About the role:

We have a 12-month fixed term contract opportunity for an experienced Analyst – Customer Research & Insights based in Leederville.

As an Analyst, you will support the delivery of the Corporation’s Strategic Vision and Customer Strategy, providing key insights to realise our customer experience ambition.

The position is responsible for collaboration with cross-functional teams to enhance customer understanding, including understanding perceptions and influences on our Corporate KPI’s.

It’s an exciting time to influence the direction of our Customer Strategy, supporting the business to drive the delivery of actionable insights that lead to satisfied customers.

What the role will involve:

• Support the delivery of Customer Strategy by providing evidence and insights needed to drive strategy implementation and improvements.
• Supporting the delivery of the customer insights program to enhance customer centricity and decision making across the enterprise.
• Collaborate with internal stakeholders to define their business objectives, converting these into customer research objectives.
• Collaborating with customer experience designers and data analysts to understand the needs and interactions that matter most to customers and how we can effectively measure and improve performance.
• Comply with relevant legislation, regulatory requirements, corporate policy and ethical standards.

Key skills and experience:

• Tertiary level qualification in a relevant and related discipline.
• Experience in the delivery of Market Research projects.
• Ability to analyse market research data to identify strategic insights, converting those insights into actionable change within the business.
• Strong stakeholder management.
• Strong knowledge of quantitative data analysis.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at [email protected] or 9420 2000.

To read our diversity and inclusion statement, please visit our website

As part of the recruitment process you may be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Apply: If you are interested in the above opportunity, please submit a resume that best demonstrates your ability to meet the requirements of the role.

Applications close 21st March

We reserve the right to withdraw this ad prior to the closing date.