• Looking for more autonomy and the challenge of end-to-end problem solving?
• Do you thrive in a fast-paced environment and are dedicated to providing top-notch customer service?

We're looking for a motivated Service Desk Engineer (L2 & L3) to join our fast growing and high performing team. We're a people focused MSP as the Service Delivery team is the key to our success.

The Role

You will be responsible for providing outstanding technical support to our diverse client base. This critical role assists in maintaining the smooth operation of our clients' IT systems by efficiently resolving complex technical issues, delivering proactive support, and ensuring exceptional customer service.

• Deliver prompt and effective technical support to clients via phone, email, remote assistance, or on-site visits.
• Exposure to many different operating environments and client solutions.
• Responsible for managing local infrastructure as well as managing both private & public cloud environments.
• Exposure to enterprise-grade cyber security and cloud based offerings.
• Diagnose and resolve complex hardware, software and network issues across a variety of IT environments.
• Proactively monitor clients environments including networks and servers
• Document and track all support activities using our ticketing system.
• Assist in the implementation and configuration of new systems, applications, and network devices as per clients' requirements.
• Develop and maintain technical documentation, including standard operating procedures and knowledge base articles.
• Continuously update your knowledge of industry trends and technologies to provide the highest level of support and service to our clients.
• Join an already successful, knowledgeable and dynamic team who are looking for someone to share our passion and enthusiasm for technology.

FOIT offers great benefits including:

• Competitive salary package
• Employer paid certifications & training
• Sydney city location - close to public transport
• High exposure to a broad range of enterprise grade technologies
• Working within a supportive team - collaborative, friendly and energetic
• Opportunity for growth & advancement - personalised career path and salary goals
• Thriving team culture with regular social events

To be successful in this position, you must have:

• 2/3+ years of experience in a highly technical environment
• Previous MSP experience using industry tools to monitor and manage clients
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communications skills
• Microsoft 365, Intune, SharePoint and Azure knowledge and experience
• Firm understanding of Cybersecurity solutions and various Cloud based technologies
• Sound understanding in maintaining Windows Server and Desktop environments
• Ability to work well in a small collaborative team whilst having the ability to work independently
• Be able to work in a fast-paced, adaptive environment
• Must be a Citizen/Permanent Resident and hold an Australian driver's licence

About Us

FOIT Group is a leading managed IT service provider based in the heart of the Sydney CBD. We're here to help clients navigate IT and transform their business through innovative and comprehensive technology solutions. Being a full-stack one IT partner, we traverse every aspects of technology. We pride ourselves on our reputation for quality and outstanding customer service while consistently delivering the right tech fit to our clients.

Our Culture

Our work is exciting, fast-paced and rewarding with the team being young, energetic and passionate about what we do. We empower our people to take ownership over their work, offer opportunities to get involved in innovative projects and provide access to leading-edge technologies. We strive for continual improvement by providing the best in bread technology solutions and enjoy getting out to celebrate along the way!

How to Apply

If you share this passion for technology, strive for improvement and motivated by client success, you will thrive being part of our team. Please apply below to submit your resume and any other relevant information.