Kickstart Your IT Career with a Leading Managed Services Company!

Are you ready to embark on your IT journey with a company known for innovation and excellence? Here's your opportunity to grow and succeed in a dynamic, supportive environment.

About Us:

Emerging IT is a well-established integrator and managed services provider with over 23 years of industry expertise. We specialize in delivering cutting-edge technology solutions to Australian businesses, with a strong focus on exceptional service and customer experience.

As we continue to expand, we're on the lookout for a motivated Level 1 Service Desk Technician to join our growing team.

About the Role:

As a Level 1 Service Desk Technician, you'll be at the forefront of delivering technical support and assistance to our clients. Your role will include managing incidents, responding to client inquiries, accurately documenting issues, and ensuring timely resolution of IT-related problems. This is an excellent opportunity for career development and growth within our organization.

Key Responsibilities:

• Respond promptly to client requests and incidents via phone, email, or ticketing system.
• Document all client interactions and technical issues with accuracy.
• Provide basic troubleshooting and technical support for hardware, software, and network-related issues.
• Escalate complex problems to higher-level support teams when necessary.
• Adhere to established processes and procedures for incident resolution and service delivery.
• Ensure compliance with service level agreements (SLAs) and maintain high customer satisfaction.

Qualifications and Skills:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Previous experience in a service desk or technical support role is preferred.
• Strong technical skills in troubleshooting Windows operating systems, Microsoft Office applications, and basic networking concepts.
• Familiarity with ticketing systems (e.g., ConnectWise) and ITIL framework is advantageous.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and work effectively under pressure.
• Commitment to continuous learning and professional development.

Benefits:

• Opportunities for career growth and contract extension.
• A collaborative work environment with a supportive team culture.
• Exposure to a diverse range of IT technologies and solutions.

This role is perfect for someone eager to gain hands-on experience and make a meaningful impact. If you're ready to take the next step in your IT career, we’d love to hear from you!