Position: Customer Service Associate

Employment Type: 12-month contract, full workload (37.5 hours/week), with strong potential for annual renewal.

Work Environment: 100% office-based, Mulgrave location

Schedule: Monday-Friday, 8:30 AM - 5:00 PM

Find Your Balance: Stable Role in a Top Tech Company!

Looking for a reliable and engaging role with a consistent schedule? We're hiring a tech-savvy Customer Service Associate to join a leading global tech company. This is a great opportunity to secure a stable position with a predictable routine, offering a healthy work-life blend.

As a Customer Service Associate, you'll be the reliable point of contact, ensuring timely solutions and consistent support, keeping the team and processes running efficiently. The hiring company offers annual contract renewals assuming essential objectives are met, providing opportunities for continued employment.

Your Responsibilities:

• Provide Dependable Customer Support: Handle inquiries via phone and email with a friendly and efficient approach.
• Manage Order Processing with Accuracy: Ensure timely and accurate order entry, tracking, and invoicing.
• Coordinate Technical Service Requests: Assist with repair and calibration processes, providing reliable support.
• Support Contract-Related Inquiries: Offer clear and helpful information regarding contracts and service agreements.
• Maintain Positive Partnerships: Build rapport and ensure a positive experience for clients and potential customers.

What We're Looking For:

• Reliable and Organised: A strong work ethic and excellent organizational skills, ensuring a consistent output.
• Clear and Confident Communication: Both written and verbal, allowing for ease of interaction.
• Customer-Focused and Efficient: A genuine desire to provide excellent service without unnecessary complexity.
• Tech-Savvy and Practical: Comfortable with technology and able to quickly grasp new systems.
• Problem-Solving Skills: Ability to address issues effectively and maintain a smooth workflow.
• Seeking Stable Employment: Prioritising job security and a predictable routine.

This 12-month contract offers the chance to join a reputable company with a strong history of renewing contracts for successful team members. This allows you to build a reliable and consistent work life.

Click the "Apply Now" button to submit your application. For further inquiries, please contact Mel at (03) 9272 6100 or email [email protected].