JK Personnel is partnering with one of the world’s largest service companies, working alongside one of Australia’s biggest banks to meet the diverse needs of over one million customers throughout their financial journeys.

With a strong commitment to ensuring customer satisfaction and case efficiency, they are looking at establishing a large and dynamic customer service team.

You will be provided with comprehensive training to see you succeed in the role over a 4 week period followed by ongoing support and mentoring from team leaders.

These roles are long-term opportunities that will allow you to show your customer service and technical skills. You will work with a large team, be supported by onsite leadership, enjoy employee engagement activities and the social side working in a team environment.

The Role
You will be taking inbound calls from customers to ensure all customer account applications and documents are up to date and correct to ensure their experience is seamless.

Within this role you will at times also be responsible for auditing customer documents to ensure they are correct so the application process can continue

These roles require you to work 38 hours a week from Monday to Friday on a rostered 8 hour shift basis between the hours of 7:00am through to 7:00pm. These roles will be commence 24th of March 2025

Flexible to work in rotating shifts and ability and willingness to work across our Barangaroo or Paramatta offices with Hybrid work from home flexibility offered after 3-4 months.

Role Requirements

• Previous experience within customer service roles
• Experience with financial/insurance admin desirable
• KYC experience desirable
• Experience with making calls to customers, following a script or established processes
• Sound IT skills including the ability to learn several applications
• Ability to problem solve and make informed on the spot decisions
• Understanding of banking domain and processes such as customer identification
• Experience providing accurate and timely updates to customers

We would welcome applications from those with a broad range of customer service experience including those looking for a career change.

Those with experience in the banking sector are strongly encouraged to apply.

About JK Personnel

At JK Personnel, we pride ourselves on our exceptional expertise and genuine care for both clients and candidates. Our skilled recruiters are experts in delivering efficient and flexible recruitment services, with a proven track record of finding the right people to fill positions, fast. Our team of consultants have built strong networks and an excellent reputation for our service. We put people at the forefront of everything we do and prioritize building meaningful relationships, resulting in better recruitment outcomes for our candidates and clients.

How to Apply

If you are interested in applying for this role, please submit an application for consideration. Following your application you will receive an email from Jay, JK’s Virtual Recruitment Consultant. Jay will ask you a few questions to help fast-track your application.

All successful applicants will be required to participate in a police check and employment verification check.

For expert tips and advice on preparing an application head to https://jkpersonnel.au/job-seeker-resources/