Information and Communication Technology Advisor

Full Time, Permanent

$84, 811.35 - $89, 508.49 per annum

About us
Banana Shire Council is a thriving local government authority located in Central Queensland, Australia. We are dedicated to delivering high-quality services and infrastructure to our community, while also promoting sustainable development and environmental conservation. As an employer, we value diversity, innovation, and a collaborative work culture that empowers our employees to make a meaningful contribution to the region.

About the role
As an Information and Communication Technology Advisor at Banana Shire Council, you will assist in the daily operation of the Information Communication and Technology Section to ensure it provides a high quality service to internal and external customers

This position is based in Biloela, Queensland, 4715.

What you'll be doing

• Provide technical support for applications on local and remote systems, including personal computers, workstations, and network servers.
• Respond promptly and professionally to ICT service requests from internal and external customers.
• Assist in managing daily operations of local computer systems and associated equipment.
• Support the administration, management, and troubleshooting of network servers, Active Directory, and cloud services.
• Undertake installation, configuration, and troubleshooting of hardware and software.
• Document ICT systems, configurations, and operational procedures.
• Assist in training users on ICT hardware, software, and security best practices.
• Conduct periodic audits and stocktakes of ICT equipment and assets.
• Support procurement and lifecycle management of ICT assets, including replacements and disposals.
• Contribute to the promotion of the image of the Council and the maximisation of good public relations.
• Liaise with clients, other Council staff, the public, consultants, utility and government authorities in the performance of duties including providing and obtaining information.
• Undertake routine administrative tasks as required by the position e.g., Timesheets.
• Assist senior staff to continuously improve work processes and develop new practices as required.
• Participate in training, exercises and response to disaster management and recovery as required.
• Undertake other relevant duties as directed, consistent with skills, competence and training

What we're looking for

• Strong troubleshooting and problem-solving skills in IT support and systems administration.
• Experience in managing and supporting Active Directory and Microsoft 365 environments.
• Well-developed communication skills and ability to provide clear technical support to non-technical users.
• Ability to manage competing priorities and work effectively under pressure.
• Strong customer service and interpersonal skills.
• Commitment to confidentiality, ethical conduct, and workplace health and safety standards.
• Experience with network administration.
• Familiarity with cloud environments, including Microsoft Azure and AWS.
• Knowledge of cybersecurity best practices and frameworks.

Other requirements of the position

• Certificate III in Information Technology or equivalent industry experience.
• Queensland C class driver’s licence (minimum requirement – provisional licence).

Desirable:

• Additional ICT-related certifications.
• Experience working in a Local Government ICT environment.
• Knowledge of ITIL practices and service management.

What we offer

At Banana Shire Council, we are committed to supporting the professional development and well-being of our employees.

Apply now for this exciting opportunity to be part of the Banana Shire Council team.