Position: Information Technology Infrastructure Officer
Salary Range: $86,917 - $99,742 per annum pending experience
Tenure: Full Time, Permanent
Commencing Date: 1st April 2025

Location: Denham St, Townsville City
Closing Date: Monday, 17 March 2025 unless filled prior

Townsville Catholic Education Office supports a diverse region extending from Townsville to the Burdekin and Whitsunday regions in the South, North to Ingham and Halifax, South-West to Winton, and West to the border with the Northern Territory, encompassing Mount Isa and several small, isolated western towns and east to Palm Island.

Townsville Catholic Education provides a supportive, flexible working environment where care for the individual is an important part of our ethos. We employ motivated people who want to work together to produce excellent outcomes for our students. Our staff are recognised as being central to achieving our mission.

About the role

Townsville Catholic Education Office, is currently seeking an experienced and dedicated Information Technology Infrastructure Officer. This is a Full Time, Permanent role commencing 1st April 2025.

The Information Technology Infrastructure Officer (ITIO) role holder is an Information Technology professional who manages a number of services within the Information Technology and Services Team (ITS). The ITIO is responsible for the provision of services to achieve TCE’s strategic outcomes.

Working with key stakeholders, the ITIO has a delivery focus that works to provide creative solutions for improved services and outcomes within ITS.

The ITIO will work as part of the team to configure, plan, monitor and manage Infrastructure services across TCE. Additionally, the incumbent will recommend and implement approved changes to improve and create efficiencies in the Infrastructure services catalogue. The incumbent will participate in the development, testing and execution of business continuity and Infrastructure planning to enable TCE to maintain and enhance information technology innovation in the classroom.

Key Accountabilities

• Establish and maintain a collaborative working arrangement with other teams within ITS, TCE and external service providers, to ensure quality service outcomes for students, teachers, employees and schools
• Effectively acquire, maintain and apply knowledge of relevant IT standards, best practice and processes to ensure quality service outcomes for students, teachers, employees and schools
• Participate in determining goals and ITS planning and coordinate implementation
• Undertake appropriate IT works to meet agreed service levels
• Assist in the specification and application of standards within ITS
• Assist in the design, procurement, installation, upgrading, operation, control maintenance and effective use of Infrastructure and monitor performance
• Research suppliers and maintain an understanding of the ICT environment
• Assist in vendor management and procurement
• Develop and prepare business and analytical reports and respond to internal correspondence
• Lead or assist in various project activities and programs as required
• Produce and review outline system designs and specifications and overall architectures, topologies, configuration databases and design documentation of networks and networking technologies within TCE
• Adopt and adapt appropriate systems design methods, tools and techniques, selecting appropriately from predictive (plan-driven) or adaptive (iterative/agile) approaches
• Design large or complex systems, undertaking impact analysis on major design options and trade-offs
• Availability for after hours and on-call work arrangements as required
• Other duties as directed.

About you

Experience

• At least five years’ experience working in ICT roles
• Demonstrated experience in managing IT Infrastructure
• Demonstrated ability to lead small teams.

Knowledge

• Demonstrated knowledge of vendor contract management
• Knowledge and resilience in managing stressful situations.

Skills

• Well-developed conflict resolution skills, with the ability to facilitate difficult conversations
• Well-developed attention to detail with the ability to balance competing deadlines
• An ability to communicate effectively and confidently with a range of employees across TCE
• Developed interpersonal skills, including an ability to build and maintain productive relationships with a broad stakeholder group.

Mandatory Criteria

• Current Working with Children Suitability Card - The successful candidate will require a paid Blue Card before commencement as per the No Card, No Start policy developed by Queensland Government
• Tertiary qualifications in a related field
• Current Driver’s Licence
• Ability to perform the physical requirements of the role in a safe manner

Desirable Criteria

• PRINCE2 Qualifications
• ITIL4 Qualifications
• Experience in Aruba Clearpass
• Experience in HP/Aruba Networking
• Experience in Windows Server Environments
• Experience with procurement and vendors in the IT Industry
• Experience in CCTV PLatforms like Milestone/NXWitness
• Experience with Salto and integriti platforms
• Relevant industry experience in the education sector.

What we offer

• Competitive Hourly Rate
• Annual Leave with 17.5% leave loading
• Access to salary packaging options to maximise employee benefits and salary
• Modern facilities, equipment and resources
• Access to additional Employer Superannuation Contributions
• Access to long service leave after 7 years of continuous service (portability of Long Service Leave may also be applicable)
• 14 Weeks’ paid parental leave
• Deferred Salary Scheme
• Access to corporate health schemes
• Induction processes, professional learning programs and Early Career Teacher Support
• Access to Employee Assistance Program
• Leadership development opportunities
• Firm lifelong teacher networks
• Wellbeing programs and initiatives

How to apply

Click on the link to apply via the Careers page