Information Officer

ABOUT US

The Police Association Victoria (TPAV) is not-for-profit industrial association representing more than 17,000 police and Protective Services Officer (PSO) members, providing support and representation to our members in all matters relating to their employment.

Information Officers are TPAV’s first-line responders for all member queries. Situated in TPAV’s Member Support Centre (MSC) they are responsible for the effective and efficient management of incoming member communications, which include telephone, email and website enquiries. MSC is responsible for delivery of communication and engagement initiatives, raising the profile of TPAV and contributing to a positive member experience.

We are passionate and energetic, working as one team to support and represent those who keep the community safe.

Professional development is important to us, and we make it a priority to invest in training and supporting the development of our people.

SOME OF YOUR RESPONSIBILITIES WILL INCLUDE:

• Respond to first-line correspondence and email/web-based queries in accordance with TPAV policy and member service delivery requirements
• Provide information and advice to members on first-line queries pertaining to industrial relations, welfare, discipline, OHS and WorkCover, TPAV campaigns, and member benefits and services

ABOUT YOU

This role will suit a sound communicator with strong customer service focus. You will enjoy working in smaller teams for an organisation that has a strong purpose. You’ll have the opportunity to learn from more experienced member engagement, communication and industrial relations professionals. Key to your success will be your ability to work collaboratively and to think practically and creatively.

WE ARE LOOKING FOR SOMEONE WHO ALSO HAS:

• Demonstrated experience working in a membership or customer-based organisation
• A strong customer service ethic combined with ability to deliver the required solution in a timely manner.
• Strong communication and interpersonal skills, demonstrating tact and diplomacy to consistently interact effectively with diverse groups of people.

WHAT’S IN IT FOR YOU?

You will be joining a high-profile organisation where collaboration and accountability is valued.

Starting base salary of circa $93,452 per annum.

Benefits of working at TPAV also include 16% superannuation, presentation allowance, easy access to public transport, hybrid work from home/office model, annual leave loading, access to our employee wellbeing program, additional leave (RDOs) and discounts to a large range of retailers.

Signing of a confidentiality agreement and a police check will be required to undertake the duties in this position.

To obtain a copy of the position description please email [email protected].

Applicants are requested to email their cover letter and resume to the Member Support Centre Lead via [email protected]

TPAV is looking to fill this position as soon as possible. Applications will be reviewed upon receipt, so do not delay submitting your application!