Administration & Customer Service - Sales Department

Green Energy Technologies, North Queensland's #1 regionally based solar installer, is experiencing rapid growth and is looking for a technically minded and highly organised ‘Customer Service Superstar’ to join our Mackay Branch.

What you will be doing

As part of the Green Energy Technologies Service team, your role will be to provide a high level of service and care to our clients. Facilitating prompt action to any concerns and inquiries and finding solutions to ensure ongoing savings on clients power bill.

Responsibilities

• Client service and ongoing support - ensuring the swift resolution of all enquires & problems
• Establishing, developing & maintaining positive client relationships
• Scheduling works & crew management
• Troubleshooting solar system faults over the phone
• Using monitoring platforms to assess and troubleshoot faults
• Warranty processing & tracking
• Liaising with suppliers and manufacturers
• Processing, finalising and invoicing jobs
• Client service and ongoing support - ensuring the swift resolution of all enquires & problems
• Reception, responding to telephone calls, emails and greeting clients

Who we are looking for

• A customer service hero who values our clients experience
• Be solutions focussed, enjoy finding resolutions for problems and are happy to raise questions
• Have an eye for detail and identifying abnormalities
• Self-motivated & driven with initiative to take ownership
• Ability to prioritise, meet deadlines and agreed deliverables
• An excellent communicator- both by phone, email & in person
• Advanced computer skills
• Seeking long term career growth & progression within our company

Why apply?

• Supportive and friendly team
• Collaborative working environment
• Ongoing coaching & professional development
• Reward & recognition programs
• Vibrant company culture including social events and team building activities

About Us

Green Energy Technologies has grown to a team of over 70 since 2010. We are dedicated to making the switch to solar easy for every home and business; we achieve this through the delivery of exceptional service and ongoing support and maintenance.

The successful applicant will have an exciting career opportunity to grow with Green Energy Technologies! This is a permanent role, Monday to Friday.

If this sounds like you then we would love to speak with you! Please click the link to apply with your resume and cover letter. Please outline why you think you would be an excellent fit for the Green Energy Technologies team.