Customer Service & Administration Team Member (Hybrid Role) – Join a Business That Values You!

Are you a customer service and admin pro looking for a meaningful role in a fast-growing, female-led business? Do you thrive in a small business environment where you can work autonomously, contribute ideas, and make a real impact? Welcome to Autesso.

We’re setting the benchmark for workplace coffee in Australia, delivering world-class solutions and premium service while bringing joy to everyday rituals. Our team is customer-focused, agile, and committed to excellence, and we’re looking for a Customer Service & Administration superstar to join us.

After passing probation, flexibility is on the table—we’re open to a hybrid arrangement for the right candidate who demonstrates reliability, initiative, and a strong work ethic.

About Us ☕️

Autesso is Australia’s workplace coffee specialist, supplying businesses with premium automatic coffee machines, locally roasted coffee, and expert servicing. We manage everything in-house, from machine installation to ongoing service and support. With a growing network of customers Australia-wide and a highly skilled service team, we’re redefining what great workplace coffee looks like.

We’re small enough to move fast, think differently, and prioritise exceptional customer service, but big enough to offer stability and opportunities for innovation. If you’re looking for a role where your skills, initiative, and ideas will be valued—this is it.

What You’ll Be Doing 💻

As the first point of contact for our customers, you’ll ensure smooth operations across service, orders, and administration. Key responsibilities include:

• Customer Service Excellence – Respond to customer inquiries via phone and email, providing friendly, professional, and efficient support.
• Service Coordination – Schedule and process service jobs for our in-house coffee machine technicians and drivers.
• Order Processing & Logistics – Process customer orders accurately, coordinate deliveries, and maintain stock flow.
• CRM & Data Management – Maintain and update customer details, schedules, orders, and price lists.
• Reporting & Data Entry – Support sales, accounts, and management with reporting and data entry.
• Compliance & Documentation – Assist with maintaining company registrations, safety compliance, and record-keeping.
• Documenting Processes & Procedures – Develop and refine Standard Operating Procedures (SOPs) and internal guides to ensure consistency and efficiency.
• Special Projects – From coffee tastings to helping create training videos, there’s always something interesting happening!
• Team Collaboration – Work closely with management and contribute to a positive, inclusive, and supportive work environment.

Who You Are 😊

We’re looking for someone who:

✔ Is Naturally Friendly & People-Focused – You genuinely enjoy interacting with customers and colleagues, going the extra mile to make people feel valued, heard, and supported. Your warmth and attentiveness leave a lasting positive impression.
✔ Loves Customer Service – You take pride in delivering exceptional service, anticipating needs, and proactively solving problems to create a great experience for customers and the team.
✔ Is a Team Player – You appreciate and support your colleagues, working collaboratively to ensure smooth operations and a positive work environment.
✔ Is Detail-Oriented – You notice the little things, ensuring accuracy and efficiency in every task.
✔ Takes Initiative – You don’t wait to be asked—you see what needs to be done and take action.
✔ Is Process-Driven (But Flexible) – You enjoy structured workflows and efficiency but can think outside the box when needed.
✔ Thrives in a Small Business Environment – You’re comfortable wearing multiple hats, working autonomously, and finding ways to improve processes.

Skills & Experience

• Exceptional customer service skills – professional, warm, and solution-focused.
• Strong organizational skills with the ability to prioritize tasks in a dynamic environment.
• Experience with MS Office Suite (Word, Excel, Outlook).
• Comfortable learning and using new software, CRM systems, and automation tools.
• Prior experience in customer service, administration, or sales support preferred.
• Experience in a service-based business (e.g., scheduling field technicians) is a plus.
• Knowledge of Shopify or social media management (e.g., creating content, managing business accounts) is a bonus and may be reflected in salary.

The Details

• Location: Port Melbourne (on-site with flexibility for hybrid after probation)
• Hours: Monday to Friday, 8:00 am – 4:30 pm (flexible finishing times available)
• Work Environment: Collaborative, supportive, and fast-paced, with room to grow
• Long-Term Opportunity: We want to invest in the right person for the long haul

Why Join Us?

• A business that values its people – We care about our team and want you to thrive.
• A role with real impact – Your work will directly contribute to the success of the company.
• A growing, dynamic environment – We’re scaling up, and there’s plenty of room for innovation.
• A chance to work with great coffee every day – Need we say more?

If this sounds like the right fit for you, we’d love to hear from you. Apply now and let’s chat!