Company Description

About Us

At TABtouch, we want to deliver exceptional experiences by placing our customers at the centre of everything we do. As we expand, we’re searching for new team members who possess a passion for innovation and change.

You’ll have the opportunity to work with in a fast-paced customer environment that manages the end-to-end customer experience across our retail TAB stores and our TABtouch account sales channels including mobile, desktop and call centre.

We only have one shareholder: the WA Racing Industry, so don't miss out on this exciting opportunity to help grow one of WA’s largest entertainment industries.

Job Description

About the Role

Salary: $91,386.00 - $108.265.00 + super per annum

Step into a diverse role where you'll lead the charge in maintaining top-tier operational standards and regulatory compliance across the TAB retail network. You'll expertly manage the SL1 agency sales and licensing process, ensuring everything runs smoothly and efficiently. Your expertise will shine as you handle all aspects of agent contracts and legal obligations, from drafting and negotiation to audits and compliance monitoring. Strategically overseeing Sky Channel subscriptions statewide, you'll maximize coverage and audience reach.

In addition, you'll support and manage RWWA Managed Agency staff, fostering a culture of excellence and accountability. Conduct thorough investigations into agent activities, including security, transactional, or legislative breaches. Develop and implement best practice operational policies and procedures to optimize efficiency and mitigate risk across the retail network. Join us and drive excellence in every aspect of our operations!

Qualifications

About You

• Significant experience in a retail environment.
• Exceptional leadership skills
• Understanding of wagering.
• Well-developed negotiation skills.
• Understanding of political and legislative consideration relevant to retail wagering.
• Excellent interpersonal skills to interact with a variety of stakeholders.
• Demonstrated experience in interpretation of contract law (desirable).

Additional Information

What are you waiting for?

Apply now with your CV and cover letter telling us why you’re the perfect fit for this opportunity.

For more information visit Careers at RWWA or contact us at [email protected]

As part of the recruitment process, you will be required to complete Pre-Employment screening, which will include two reference checks, police clearance and Australian Working Rights check.

Additional benefits

• Personal learning and development budget
• 17.5% loading on annual leave
• Health and wellness initiatives to support you inside and out
• Access to discounts at a wide range of retailers
• Reward and Recognition Program

At Racing and Wagering WA, we recognise that we are strengthened by diversity of gender, thought, experience, and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly.

We are an Equal Opportunity Employer and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant