Perth City Subaru ( Perth City Prestige Group ) have an opportunity for an experienced Service Receptionist/Admin to join our well established team in Victoria Park. This is not your every day Receptionist role, this highly-important role is focussed on ensuring our valued customers are receiving great, prompt communication over the phone & in person in order to maintain and deliver the Ultimate Customer Experience.

This is your chance to become a part of a well-established dealership team. We are seeking to appoint an outstanding Service Receptionist who is ready to go above and beyond for our valued customers. This is a fast-paced role in which you will work with a diverse team and customer base and be required to juggle multiple priorities to ensure that customers are always our number one focus.

We are working towards our vision of being W.A.'s preferred Subaru dealer of choice and growing our Subaru customer family!

Duties of this role:

• Connect with customers at the desk and over the phone, build rapport quickly and act with integrity- always
• Deliver an exceptional customer experience with a high level of professionalism
• Be hungry to learn and eager to take on new tasks
• Use your vehicle owner’s mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlines
• Be agile and flexible to change, things move pretty quickly here
• Answer inbound calls for the Service Department promptly
• Make Service Appointments via phone and email
• Prepare repair orders and update customers details, ensuring accuracy of data recording
• Co-ordinate transport for Customers to and from the Dealership
• Liaise with the Workshop/ Parts Department and other front-line staff
• Perform clerical duties as required, scanning, filing, photocopying and general administration
• Other administrative duties as required by the Service Manager to support the Parts and Service Department

To be considered for this role you must have:

• A commitment to delivering high levels of customer service
• A confident phone manner and developed communication skills
• High attention to detail
• Time management skills in order to juggle a busy department
• Ability to work under pressure
• Initiative to help on the front line if the need arises
• Excellent interpersonal and communication skills
• Good organisational skills
• Quick thinking & problem-solving skills
• Pentana / ERA experience very highly regarded !

What's on offer:

• An attractive, well above award hourly rate with the possibility of a fuel allowance for the right candidate
• Support from a dedicated and professional team and manager
• Ongoing Brand & role training with an opportunity for promotion to Advisor for the right person
• Permanent fulltime role with overtime available
• The chance to work in a high performing, busy environment
• Access to ongoing professional development and career progression within our organisation
• Free Staff Car Parking
• Brand & Dealer Awards and functions

Perth City Subaru ( Perth City Prestige ) is an equal opportunity employer valuing diversity in the workplace.

Only shortlisted applicants will be contacted. Apply now via Seek or send your cover letter and resume to [email protected]