About the client
people2people have partnered with a global leader in the electronic and home appliance space who have a constant focus on innovation. They offer great benefits including discounts on products, promotions with other retailers, heavily discounted gym membership and a hybrid work week.

About the role
Reporting to the Network Operations Manager, the primary purpose of this role is to support the Service Network through achieving customer satisfaction. This role will see you responsible for;

• Providing administrative support
• Managing and updating service orders
• Updating service order status
• Liaising with retailers and the sales team
• Coordinating technicians
• Order management including parts
• Supporting new system/function implementation
• Liaising with Service Managers and Service Centres
• Monitoring to ensure providers are complying with company processes and procedures
• Creating ad hoc reports and case studies to identify areas of improvement
• Data entry

Selection criteria
To be considered for this role you will;

• Have strong communication and interpersonal skills
• Computer literate (MS Office Suite – essential)
• Ability to multitask and work in a high-pressure environment, autonomously
• Analytical, results and detail oriented
• Quick learner with ability to absorb new information with a meticulous and proactive approach

What’s in it for you?

• Generous discount on company products
• Access to discounts and special promotions with retail partners
• Access to wellbeing platform
• Heavily discounted gym membership
• Onsite parking
• Opportunity to work for a well renowned, global, industry leader
• Permanent opportunity
• Work from home flexibility 1 day per week

If you are looking for a challenging and engaging role where no two days are alike, APPLY TODAY. If you wish to discuss this opportunity further call Melanie Hammond on (07) 3118 0125 for a confidential discussion.

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.

At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.