Sci-Blue is an Australian owned and operated specialist electronics integration company, based in Murarrie Brisbane. We are committed to providing highly specialised solutions to Government, Health, Corporate and High-End Retail chains throughout Australia and New Zealand.

The company commenced in 2005 and has offices in Sydney and Melbourne also.

POSITION:

At Sci-Blue we pride ourselves on the delivery of outstanding customer service. We are looking for a dynamic individual to join our team with a proven track record of scheduling and coordinating technicians, to deliver the highest quality of service to our customers. This is a demanding role which requires good time management skills. You will need the ability to work well under pressure and enjoy the challenge that a busy service department can bring.

This is a full time ‘on site’ position.

DUTIES:

• Being the first point of contact for our customers
• Answer phone and log jobs (most jobs come via email)
• Accurate data entry into SimPRO software
• All tasks associated with logging jobs, scheduling technicians, ordering equipment and invoicing customers
• Support for all staff especially technicians
• Maintain detailed records of all service and installation work
• Liaise with customers
• Adhere to our policies and proceedures
• Manage communication between customers and technicians
• Coordinate subcontractors
• Book flights and accommodation
• Directly report to the managers

QUALIFICATIONS & EXPERIENCE

At least 2 years in a customer service role

Knowledge of the security industry a great benefit

Proficient in SimPRO favourable

Good time management skills

Can handle a busy environment

Work in a team environment

Accurate data entry

Liaise with customers

Proficient in microsoft products

Salary is based on experience. If you think this is the job for you, please send your resume to [email protected].