We are currently seeking a full time Restaurant Manager at The Reef Hotel Casino, the pre-eminent centre for gaming, entertainment, food and accommodation in Cairns.

This is a rare and exciting opportunity to manage a team of hospitality professionals who are committed to providing exceptional customer service in Tamarind, our signature two-hatted restaurant.

Key Responsibilities

• Maintaining and improving the Front of House operations in Tamarind Restaurant.
• Deliver world class service within a fine dining environment.
• Stay ahead of food and wine trends and implement change with market influences.
• Manage the hotel’s five star in room dining experience which services our 128 suites.
• Working alongside and developing the amazing team in Tamarind and In Room Dining.
• Provide professional drinks and table services to our guests, ensuring total customer satisfaction.
• Maintain a clean and hygienic work environment, ensuring presentation of high-quality product.
• Adhere to operational standards and procedures.
• Ensure accurate cash and credit card transactions.

Criteria

• Recent relevant experience in a similar position and the ability to thrive under pressure.
• A high level of attention to detail whilst juggling multiple priorities.
• Demonstrated experience in providing a high level of service / standard with a strong focus on customer service.
• Effective skills in team management, training and development.
• Exceptional communication skills both written and verbal, with a skill in handling guest / staff complaints effectively, confidentiality and resulting in a positive outcome.
• A working knowledge of financial acumen including budget analysis, wage & cost control, forecasting, rostering, and purchasing.
• Proven track record / results in achieving revenue and profit improvement.
• Able to effectively manage recruitment and selection practices.
• Pride in personal presentation standards.
• Extensive knowledge of food safety and hygiene regulations.
• Working knowledge of Microsoft Office applications.

All Food and Beverage applicants are required to possess a current Queensland Responsible Service of Alcohol Attainment Certificate.

Employment Includes

The successful applicant will be provided with a salary of $70,000 - $75,000, a clean safe multicultural and people friendly working environment. Staff benefits include in house training and career development, supplied uniforms, shower facilities, staff lounges, accommodation and food & beverage discounts for you, your family and friends.

The Reef Hotel Casino is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, race, physical ability, age, sexual orientation, religion or belief, and family responsibilities.

The Reef Hotel Casino does not accept unsolicited resumes from recruitment agencies or search firms.