About the role

Join the team at City Sider Motel as our Motel Operations Manager. This full-time role in Tamworth, NSW will see you responsible for overseeing the day-to-day operations of our well-established motel. With a focus on delivering exceptional customer service, you will play a key part in ensuring the smooth running of the business and contributing to its continued success.

What you'll be doing

• Managing the motel's front office operations, including check-in/check-out, reservations, and guest relations
• Overseeing the housekeeping and maintenance team to maintain high standards of cleanliness and presentation throughout the property
• Monitoring inventory and placing orders for supplies as needed
• Effectively managing staffing, rostering, and training to ensure excellent service delivery
• Analysing booking data and occupancy rates to identify opportunities for improvement
• Addressing customer feedback and resolving any issues or complaints in a timely and professional manner

What we're looking for

• Significant experience in a similar operations management role either within the hospitality industry or similar experience in a management role.
• Proven track record of leading and motivating teams to deliver exceptional customer service
• Strong organisational and time management skills with the ability to multitask effectively
• Excellent communication and interpersonal skills to liaise with guests, staff, and other stakeholders
• Sound business acumen and an analytical mindset to drive performance improvements
• Familiarity with computer software and systems
• A commitment to delivering exceptional guest experiences

What we offer

At City Sider Motel, we are dedicated to creating a positive and supportive work environment for our team. In addition to a competitive salary, we offer a range of benefits including:

• Opportunities for career development and advancement
• In-house training and professional development
• The ability to live off site. Come to work manage the motel and then be back home in time for dinner with the family.
• Enjoy a 5 ½ Day working week predominantly during the day.
• 4 weeks paid annual leave.
• Health and wellbeing initiatives to support work-life balance

About us

City Sider Motel is a well-established and respected accommodation provider in the heart of Tamworth, NSW. With over 30 years of experience, we pride ourselves on delivering exceptional guest experiences and contributing to the local community. Join our team and be a part of our continued growth and success.

Apply now to become our next Motel Operations Manager!