As our Bookings Coordinator, you'll be the vital link between our customers and our installation team. You'll manage the scheduling of installations, handle customer inquiries, and ensure a seamless booking process from start to finish. This role requires excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Manage and coordinate the installation schedule, ensuring efficient and timely bookings.
• Handle incoming customer inquiries via phone and email, providing accurate and helpful information.
• Process and confirm bookings, ensuring all details are accurately recorded.
• Liaise with the installation team to ensure smooth scheduling and communication.
• Maintain accurate records of bookings, customer interactions, and scheduling changes.
• Proactively address and resolve any scheduling conflicts or customer issues.
• Provide exceptional customer service, ensuring a positive experience for all clients.
• Assist with general administrative tasks as required.

Skills and Experience:

• Excellent communication skills, both written and verbal.
• Strong organisational and time-management skills, with the ability to prioritise tasks.
• Strong problem-solving skills and the ability to work under pressure.
• A customer-centric approach with a focus on delivering exceptional service.
• Ability to learn technical product information.