Service Advisor – HCP & CHSP

About the role

To provide, support and empower clients by building strong relationships, assisting them to maintain independence at home and ensuring their care and support needs are met through effective case management. This includes liaising with intake, ongoing planning and assessment and monitoring reviews of Home Care Package (HCP) and Commonwealth Home Support Packages (CHSP) clients, while ensuring compliance with legal and contractual requirements to meet the current Aged Care Standards.

Why Join Us?

• Flexible work Options days/Hours
• Salary packaging options on mortgage, rent, entertainment and groceries.
• Career and development opportunities – we want you to succeed!
• Supportive, Fun, dynamic & people driven work environment.

• Work Life Balance: Lifetime Connect places people at the centre of our work. As a part of a Not for Profit-based organisation, you have access to the following great benefits
• Long-Term Client Relationships: Our amazing clients are with us for months, often years, allowing you to build strong connections and truly see the results of your work by celebrating their achievements.
• Variety and Flexibility: You’ll have the opportunity to work with clients across various settings – at home, in the community – making each day unique and rewarding.
• A Supportive Team: You’ll be part of a small, close-knit team offering a collaborative environment and regular supervision to ensure your professional growth.
• Convenient Locations: We operate out of several locations with plenty of free onsite parking at all our sites:

Duties and responsibilities

• Meet, engage and build relationships with clients to develop, refine and achieve their goals
• Provide information and support to clients and their families/carers to monitor the use of their funds
• Developing client-centred care plans and individualised budgets
• Liaising with health professionals and other providers involved in a client's care including other providers of care
• Work collaboratively with the rostering and clinical teams to ensure clients receive care and support in line with care plans and funded level of package
• Monitoring, reviewing and evaluating services provided to clients
• Preparing and maintaining records, documents and reports as required and in accordance with legislation, policies and procedures
• Advocating on behalf of clients and families
• Communicating regularly with clients and families

You will be expected to have experience in:

• Relevant Tertiary Qualification in age care or related field
• Demonstrated experience in Aged/Community sector with applying case management principles
• The administration of Consumer Directed Care under DoHA, HACC, or Community Aged Care Packages to frail, aged, and/or disabled persons.
• Understanding of home care funding streams including Home Care Packages (understanding of the Commonwealth Home Support Program and NDIS will be highly regarded)
• Excellent verbal and written communication skills; the ability to problem solve, negotiate and mediate
• Proficient with computers, Microsoft Office 365 suite and the use of client management databases

Please note the following:

As part of the application process, you will be required to complete pre-employment checks which will include, but not limited to

• Right to work in Australia permanently with no restrictions
• Reference checks
• National Police Certificate or willing to obtain.
• NDIS Worker Clearance or willing to obtain.
• WWC Check or willing to obtain.
• Driver’s Licence
• Own vehicle with comprehensive insurance
• First aid and CPR certificate or willing to obtain.
• Medical questionnaire

Apply today!