Join us and share our Vision:

‘All people affordably housed in neighbourhoods that support life opportunities’

Housing Choices Australia (Housing Choices) is a leading and growing national not-for-profit housing provider. Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense of belonging. We own and/or manage more than 7,000 homes, accommodating over 8500 tenants across Victoria, Tasmania, South Australia, New South Wales and Western Australia.

We provide a culture that supports individuals to be their best, with opportunities for personal and career development. We are committed to cultivating an equal, diverse, and inclusive environment for our staff, residents, and stakeholders.

The Opportunity

We are seeking an experienced Senior Project Manager to play a pivotal role in our digital transformation journey, leading the successful delivery of the National Digital Contact Centre project. If you thrive in Agile environments, excel in stakeholder engagement, and have expertise in Microsoft CRM, Azure DevOps, and Microsoft Fabric, this is your opportunity to drive meaningful change.

What you'll do

As Senior Project Manager, you will lead the National Digital Contact Centre project from initiation to completion. Your expertise in Agile project management will ensure successful execution, while your ability to engage with stakeholders—including internal teams, executives, and vendors—will keep everything on track.

Key Responsibilities:

Oversee project roadmaps, sprints, and Agile reporting dashboards.

Ensure projects are delivered on time, within budget, and to high-quality standards.

Manage vendor relationships, ensuring accountability for deliverables.

Lead Agile ceremonies (sprint planning, stand-ups, retrospectives) to foster collaboration.

Align digital transformation initiatives with Australian social housing compliance requirements.

Provide insights on budget tracking, resource allocation, and capacity planning.

Champion continuous improvement by identifying and driving system enhancements.

About You:

5+ years’ experience in project management, ideally within Microsoft CRM and Azure ecosystems.

Proven track record of delivering large-scale transformation projects in Agile environments.

Strong proficiency in Microsoft Digital Contact Centre (CRM), Dynamics Sales, Azure DevOps, and Microsoft Fabric.

Exceptional stakeholder engagement skills, with the ability to collaborate across all levels.

Strong knowledge of Australian social housing compliance and regulatory requirements.

Experience managing project budgets, resource allocation, and risk mitigation.

A strategic thinker who can drive results in a fast-paced, complex environment.

What we offer in return

• Flexible working arrangements
• Salary Packaging for living expenses, meal, and entertainment expenses
• Excellent career development opportunities
• Recognition program
• Paid parental leave
• 5 weeks annual leave

Please note that it is a minimum requirement of this position that all appointments are made subject to a satisfactory National Criminal History or Police Check conducted by Housing Choices Australia and the successful post holder to:

• Agree and undergo any other employment screening as required by Housing Choices - including but not restricted to Working with Children or Vulnerable Persons and NDIS Worker (this will be as applicable based on the state location and/or function of the role)
• Agree and comply with Child Safety policies and procedures
• Provide a current driver’s license and willingness to travel across Housing Choices’ locations, if and as required.

How to apply

Download a copy of the Position Description and Apply here.

(Please note: SEEK applicants only - if you are viewing this job advert on SEEK you will not be able to view the position description until you click APPLY)

Housing Choices reserves the right to cease recruitment proceedings earlier upon appointing a suitable candidate for the role. This opportunity is only open to candidates with appropriate legal working rights within Australia. Housing Choices recognises the benefits of a diverse workforce. We celebrate and respect our people's differences and are committed to being inclusive. We strongly encourage Aboriginal and Torres Strait Islander peoples and persons with a disability to apply.

We recognise that applying for positions can be challenging. You might be questioning if the role aligns with your skills or if your experience is sufficient. At Housing Choices, we value the unique skills and perspectives new team members can contribute to our culture. Even if you don't perfectly match the criteria, we encourage you to reach out – we're interested in hearing from you.

We base our hiring decisions on your skills, experience, and enthusiasm. When you apply, please let us know any accommodations you require during the recruitment process.