Join Our Visionary Team as a Part-Time Office/Practice Manager!

Ready to blend your office expertise with a touch of optical magic?

Eyecare Plus Kingsgrove, a leading optometry practice renowned for its state-of-the-art equipment and extensive eyewear collection, is seeking a vibrant and skilled part-time office/practice manager to join our small team. If you're looking for a role where you're not just crunching numbers but also contributing to enhancing people's lives and style, this is your chance!

About Us:

We're not your average optometrist! We pride ourselves on providing exceptional patient care, staying ahead of the curve with the latest technology, and offering a stunning range of fashionable eyewear. We foster a supportive and encouraging work environment where every team member is valued and given opportunities to grow.

What You'll Do:

As our part-time office/practice manager, you'll be the backbone of our daily operations, ensuring smooth sailing and a positive atmosphere. Your responsibilities will include:

• Reception Duties: Warmly welcoming patients, handling enquiries with a smile, scheduling and managing appointments, patient invoicing, inventory control, returns management, and frame, lens and contact lens ordering.
• Financial Controller: Managing accounts payable, resolving supplier queries, and processing credit requests efficiently.
• Marketing Manager: Developing and implementing marketing initiatives, utilising Canva and Mailchimp for our campaigns and recalls, managing our social media accounts, and liaising with the director to drive sales and business growth.
• HR Support: Assisting with human resources tasks, ensuring a happy, coherent and productive team. May occasionally also involve mentoring or training staff, providing guidance in optical dispensing and customer care.
• Optical Assistant (Training Provided): Embracing the opportunity to learn optical dispensing skills, including frame and lens selection, taking lens measurements, quality control, lens fitting, spectacle delivery, and minor frame repairs.
• General Assistant: General retail/shopkeeping duties as well as practice merchandising to maintain a hygienic, welcoming and organised environment.

What You'll Bring:

• An outgoing, upbeat personality and a professional attitude that lights up the room.
• A welcoming and caring disposition with a genuine passion for delivering exceptional customer service and helping people.
• Enthusiasm, a strong work ethic, and a can-do attitude that tackles challenges head-on.
• Strong problem-solving skills with the ability to adapt and think proactively.
• Efficiency, attention to detail, and the ability to maintain high standards consistently.
• Capable of working in a fast-paced environment and multi-tasking.
• Exceptional organisational skills.
• Excellent communication, interpersonal, and customer service skills.
• Adept at conflict resolution.
• The ability to lead and collaborate with a team, as well as to work independently.
• A commitment to ongoing professional development.
• Competent and comfortable with technology including MS Office Suite, Canva, Mail Chimp, efax, and various mobile phone apps.
• A desire and capacity to learn new skills quickly and grow with our practice.
• Experience in office management, reception, or a related field is highly valued.

Bonus Points:

• An eye for fashion and design, especially when it comes to eyewear.
• Previous experience in the optical industry or healthcare.
• Willingness to undergo formal dispensing courses (supported by the practice!).

The Perks:

• A competitive hourly rate commensurate with your experience and skills.
• Exclusive eyewear and eyecare perks for you and your family.
• A relaxed, supportive, and appreciative small team environment.
• Ongoing skill development and training opportunities to expand your knowledge.
• Access to an optical leadership mentoring program with hands-on training and career development.
• The chance to make a real difference in our patients' lives.
• No weekend or public holiday work!
• Work 20-32 hours per week.
• Immediate start!

Ready to Apply?

If you're a motivated, enthusiastic, and customer-focused individual who's ready to take on a diverse and rewarding role, we want to hear from you! Please send your cover letter and resume in confidence to [email protected].

We can't wait to welcome you to our team!