Who are Adrad?

The Adrad Group of Companies specialise in the manufacturing, importation and distribution of quality industrial heat exchangers and aftermarket automotive parts. The range of products is the most extensive in Australia and New Zealand and meet the needs of automobiles, light trucks and commercial vehicles, heavy on highway vehicles, heavy off-highway vehicles, racing and performance vehicles.

At Adrad, we pride ourselves on delivering exceptional service to our customers. Our team is dedicated to creating positive experiences and building lasting relationships. As we continue to grow, we are looking for enthusiastic individuals to join our team.

The Adrad team are committed to delivering quality products and services to its customers and its people. If you are an exceptional customer service officer who wants to work with great people, have fun and develop your career in the automotive industry then read on...

What will you do?

You will:

• answer customer queries and product order quotes over the phone and email
• develop technical product knowledge to be able to service customer needs and identify sales opportunities
• build relationships with customers by providing services in a friendly and timely manner
• present prices and terms in accordance within company policy
• collaborate with internal stakeholders including production, marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, and delivery timetable
• proactively recommend products to customers, up sell and cross sell products to increase sales and customer satisfaction

More about You

With a strong customer focus and willingness to grow and develop yourself in the role you will bring:

• Automotive parts interpretation experience is preferable but not essential
• experience working in a customer service environment
• high attention to detail and ability to complete multiple tasks simultaneously
• excellent communication and interpersonal skills
• confidence to resolve issues effectively and efficiently
• basic knowledge with Microsoft office and a willingness to undergo relevant training
• initiative-taking and driven individual who has solid mechanical and/or parts experience (beyond retail)
• You will take pride in delivering exceptional customer service in all aspects of your role, working closely with the National Customer Service Manager and other team members to develop and maintain strong relationships with existing and potential customers.
• As part of a team you are willing to pitch in and help where needed and are enthusiastic about customer service. You would possess solid written and verbal communication skills with sound time management skills.
• Your ability and willingness to learn will be critical to your ongoing development.

Benefits

• A generous remuneration package.
• Employee Discounts on aftermarket products.
• Recognition programs to acknowledge and reward contributions.
• An Employee Assistance Program.
• Comprehensive training and support.
• A fun working environment and values driven culture.
• Excellent opportunities for Skills Development and Career Advancement.

Adrad employees must comply with the company’s policies and procedures, privacy laws and safe work practices.

Note the successful applicant will be required to undertake a pre-employment medical including Drug & Alcohol testing.

Please send your resume and a cover letter to [email protected]

Only short-listed applicants will be contacted.