Leverage your customer service experience to support employers and employees administer portable long service leave to the construction industry.

SA Portable Long Service Leave – Construction Industry (SAPLSL-CI) is a state-based industry scheme that administers portable long service leave entitlements for the South Australian construction industry.

SAPLSL-CI are seeking a dynamic and passionate Customer Service Officer to join their team. As a Customer Service Officer, you’ll be the first point of contact for workers and employers, providing clear and friendly guidance on their portable long service leave benefits and obligations. You’ll respond to enquiries via phone, email, and in person, ensuring every interaction is professional, informative, and helpful.

The role includes a wide range of functions including

• Answering customer enquiries and providing accurate information about portable long service leave.
• Processing worker claims and employer return forms, and assisting with new registrations
• Management of correspondence through maintaining records and ensuring compliance with policies
• Working collaboratively with the team to improve customer service processes.

The Opportunity

• Flexible work conditions. Start a conversation to let us know what works for you
• Central city fringe office location
• Excellent professional development opportunities to support your career

About You:

You are a people-focused professional who thrives on building relationships. Your ability to communicate effectively, will set you up for success in this role.

The position requires

• Experience in customer service and administration roles including data entering and processing.
• Demonstrated ability to work under general direction, prioritise work under pressure and organise time effectively
• Capacity to work independently and within a team environment
• Experience providing a high level of customer service over the phone and in person.
• Skills and experience in Microsoft Office including PowerPoint, Word, Excel and SharePoint.
• Minimum 18 months experience in a Customer Service Position or similar.
• Ability to obtain a National Police Clearance.
• Effective interpersonal skills and the ability to engage with a diverse range of people

How to Apply:
Applications to be sent directly through Seek.

Applications require a resume and a covering letter addressing the criteria as outlined (maximum 2 pages).