Do you have a passion for property, land titles and providing exceptional customer service? This is your chance to build a rewarding career and gain valuable experience in the property industry, whilst ensuring our customers are supported along the way.

We’re looking for an enthusiastic Customer Service Officer to join the dynamic LANDATA® team at SERV. In this role, you’ll be responsible for delivering excellent customer service, assisting with title related inquiries, and gaining insight into property information, land titles, and our customers.

About SERV

SERV, or Secure Electronic Registries Victoria (formerly Victorian Land Registry Services), is a data insights and technology company that was granted a 40-year concession to administer registry services for the 160-year-old Victorian Land Titles Office and Registry.

We are a vital part of the Victorian economy. We support more than a million property transactions every year, maintain the integrity of one of Australia's largest registries, and provide vital industry insights.

Via our privileged access to single source registry data, we develop products, services and solutions that make life easier and personal information more secure for our customers, partners, key stakeholders, and the people of Victoria.

We are Secure Electronic Registries Victoria and we're here to SERV.

Via our privileged access to single source registry data, we develop products, services and solutions that make life easier and personal information more secure for our customers, partners, key stakeholders, and the people of Victoria.

We are Secure Electronic Registries Victoria and we're here to SERV.

About the role

The LANDATA® team within SERV is responsible for delivering property information, including title, survey, valuation and property sales, property certificates, and planning certificates, through our online service and network of data information brokers.

We are looking for someone to join the team as a Customer Service Officer. In this role, you will be providing exceptional customer service, primarily over the phone via the LANDATA® call centre, as well as online customer support.

Key Responsibilities

• Provide high-quality customer support via phone (inbound and outbound) and email in a high-volume environment
• Build rapport and work collaboratively with customers and team members across SERV
• Assist the LANDATA® team with administrative tasks, including data entry, maintaining spreadsheets, databases and related processing activities
• Consistently meet and exceed objectives, such as OKRs (Objectives & Key Results)
• Manage pressure effectively while maintaining a positive and proactive attitude for our customers

The Finer Details

• Role Type(s): 1 x 12-month Max Term, Full-Time, 1 x 6-month Max Term, Full time
• Salary: Base $61,970 plus 11.5% Super
• Work arrangements: Monday to Friday 8:30am to 5:00pm, in a hybrid environment, Monday and Friday at home, if desired
• Required Start Date: 24th February 2025

About You

To be successful in this role, you must also have:

• A demonstrated ability to provide exceptional customer service with strong rapport-building skills
• Experience with inbound and outbound call centres managing customer enquiries in a professional and confident manner
• An ability to work collaboratively to meet team objectives
• A high level of competency in managing administrative tasks like data entry and process management with a meticulous attention to detail
• Customer service experience that demonstrates adaptability across multiple service channels (phone, email, web chat) while maintaining efficiency
• Experience handling a high-volume of enquiries while multitask effectively
• Tech savvy with a proficiency with Microsoft Office Suite
• Property experience and passion is a bonus!

Why work with us?

At SERV, our customers are at the heart of everything we do. We are the single source of truth for land registry in Victoria, and we constantly focus on how we can improve our customer experience and keep data secure.

Our values lead the way and guide the employee experience to ensure that all employees at SERV matter and can make a difference. Our people-centric, supportive and collaborative culture shape our working environment, and are only a few reasons why SERV is a great place to work.

In addition, life at SERV offers you:

• A hybrid working environment with a focus on work-life balance
• An organisation where communication, collaboration and continuous improvement are at the heart of what we do
• A focus on professional development to help you to be your best self
• Access to our Employee Assistance Program, salary packaging options, flexible public holidays and other benefits, including a broad range of discounts at major retailers
• A state-of-the-art collaborative office space right next to Southern Cross station at 2MQ, designed for our people with seamless technology to support our hybrid working arrangements.