Manager, Safety and Security

• SNSW Grade 11/12

• 1 x Ongoing Full-Time
• Location: Haymarket, Parramatta, or Gosford

About the Role:

As the Manager Safety and Security, you will organise and oversee all security operations across Service NSW to ensure a safe and secure and secure work environment for all employees within Service NSW.

Responsibilities:

Responsibilities include lead the implementation of all operational and technical aspects of security operations, including resolution, breaches and investigations, develop and deliver the security technology asset maintenance and improvement program, lead all procurement initiatives and implement robust governance frameworks with approved Service NSW contractors, Senior and Executive Leaders and other business partners, lead the implementation and practical adherence to work health and safety obligations and initiatives in partnership with the Service NSW safety team across the agency, whilst proactively contributing to the development of sound safety and security policies and procedures. Lead a team through effective leadership.

About the Team:

The Safety and Security Operations team at Service NSW is dedicated to ensuring the safety and security of our customers, staff, and infrastructure. Our team plays a crucial role in maintaining a secure environment through the coordination and delivery of contracted security services, as well as the implementation of comprehensive safety and security policies and procedures.

About You:

We are seeking a highly experienced Senior Operational Manager to join our team. The ideal candidate will have a strong background in security management, with extensive experience in leading and developing teams across a multi-site, geographically dispersed portfolio.

Key Responsibilities:

• Hold a current motor vehicle driver licence and be willing to travel throughout the state as required.

• Obtain a National Security Check successfully.

• Be available to work outside normal hours during serious safety and security incidents.

• Manage CCTV, access control, and other electronic security solutions.

• Lead and develop teams in a Senior Leadership role.

• Implement procurement and contract management practices within a government agency.

• Ensure adherence to security rules and manage work health and safety hazards.

Qualifications:

• Tertiary qualifications in safety and security risk management or equivalent experience.

• Demonstrated extensive experience as a Senior Operational Manager.

• Strong commitment to security and safety of employees.

If you are a dedicated professional with a passion for security and leadership, we encourage you to apply. Join us in ensuring the safety and security of our operations and employees.

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.

Salary Service NSW Grade 11/12, with the base salary for this role starting at 157569 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Johnson via Lauren.johnson@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 18th March 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Lauren.johnson@customerservice.nsw.gov.au or 02 9494 8351.

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